Jordyn Navarro
Jackson, Ga
Summary
Dynamic and results-driven professional with extensive experience at Jones Petroleum, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and inventory management, consistently improving operational efficiency and fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Crew Member
Jones Petroleum
05.2022 - 05.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated fuel dispensers and maintained safety protocols during transactions.
- Processed cash and card payments accurately to ensure efficient sales operations.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Engaged customers to promote loyalty programs and increase store traffic effectively.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Shift Leader
Jones Petroleum
04.2019 - 05.2022
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Coordinated shift schedules to optimize staffing levels and improve workflow efficiency.
- Implemented inventory management practices, reducing waste and maintaining stock accuracy.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Jackson High School
Jackson05-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
- Interactive communication skills
- Cleaning
- Taking orders
- Cleaning and sanitizing
- Safe food handling
Timeline
Crew Member
Jones Petroleum
05.2022 - 05.2023
Shift Leader
Jones Petroleum
04.2019 - 05.2022
High School Diploma -
Jackson High School