Jordyn Ramirez
Dahlonega
Summary
Dynamic and detail-oriented professional with exceptional communication skills, honed at Yoyos Frozen Yogurt. Proven ability to enhance guest experiences through effective multitasking and strong leadership. Recognized for maintaining high standards of cleanliness and food safety while training new staff, contributing to a positive team environment and driving repeat business.
Overview
5
5
years of professional experience
Work History
Ice Cream Server
Yoyos Frozen Yogurt
02.2021 - 04.2023
- Prepared and served frozen yogurt products to customers, ensuring quality and presentation standards.
- Assisted customers in selecting flavors and toppings, enhancing their overall experience.
- Maintained cleanliness of serving area and equipment, adhering to food safety guidelines.
- Processed cash and credit transactions efficiently, balancing cash register at shift end.
- Provided training to new staff on operational procedures and customer service best practices.
- Collaborated with team members to manage high-volume service during peak hours.
Restaurant Hostess
Rooster's Cafe
12.2023 - 03.2024
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed reservations efficiently to optimize seating arrangements.
- Coordinated with kitchen and wait staff to streamline service flow.
- Handled customer inquiries and resolved complaints effectively.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Head Hostess
19 Degrees North
07.2025 - Current
- Assisted in training new host staff on operational procedures.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took to-go orders and reservations by phone, and walk-in party’s, ensuring keeping up with scheduling demands, and kitchen output in time to avoid overbooking.
Education
No Degree -
Lumpkin County High School
Dahlonega, GASkills
- Exceptional communication
- Dining area maintenance
- Safe food handling
- Restaurant software proficiency
- Service prioritization
- Salesmanship
- Item promotion
- Front-of-house display creation
- Strong leadership
- Detail-oriented
- Effective multitasking
- Food running
- Calm demeanor
- Guest service
Timeline
Head Hostess
19 Degrees North
07.2025 - Current
Restaurant Hostess
Rooster's Cafe
12.2023 - 03.2024
Ice Cream Server
Yoyos Frozen Yogurt
02.2021 - 04.2023
No Degree -
Lumpkin County High School