Jorge Ramirez
Fairburn,MI
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Center Support Manager
Scram Systems
01.2024 - Current
- Assist technicians with daily service needs, including troubleshooting Plus system issues, reviewing contracts, addressing pricing inquiries, and maintaining overall customer satisfaction.
- Review contractor commission requests, verify accuracy, and determine appropriate payout amounts in accordance with company guidelines.
- Provide advanced troubleshooting support for L250, FC100, and FI100 units across all brands, including Lifesafer, Guardian Interlock, and Monitech.
- Manage and resolve Asana tickets related to compliance, wiring concerns, and accounting matters.
- Coach team members and distribute Asana tickets strategically based on call volume and workload.
- Collaborate with CRT and CSG teams to address escalated client issues, ensuring timely, accurate, and effective resolutions.
Bilingual Customer Service Representative
Scram Systems
07.2014 - 01.2024
- Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues while following strict SOP policies for Lifesaver, Guardian Interlock, Monitech, and Quickstart.
- Assisted CSG with Daily POC based on overflow need.
- Assisted CRT with time-sensitive requests and customer follow-ups.
- Assisted Monitech with mechanics override request verification and override instructions.
- Fulfilled daily tasks assigned by Leadership, including managing shop closure lists and rescheduling appointments.
- Followed up with clients when escalation was requested.
Workers Compensation Medical Interpreter
PF Transport
06.2015 - 04.2018
- Interpreted between English and Spanish for medical staff to facilitate communication with patients in a timely manner.
- Adhered to professional standards of conduct when interacting with colleagues and clients.
- Worked independently and collaboratively with other interpreters, nurses, and physicians.
- Maintained strict patient confidentiality in full compliance with HIPAA regulations.
- Provided individual reports for each patient and outcome, invoiced weekly for time, mileage, and services provided.
Customer Service Representative
Guardian Interlock
06.2013 - 07.2014
Education
High School Diploma -
New Manchester
Douglasville, GACertification
- Medical Interpreter
- TESOL – Canadian Institute
Timeline
Service Center Support Manager
Scram Systems
01.2024 - Current
Workers Compensation Medical Interpreter
PF Transport
06.2015 - 04.2018
Bilingual Customer Service Representative
Scram Systems
07.2014 - 01.2024
Customer Service Representative
Guardian Interlock
06.2013 - 07.2014
High School Diploma -
New Manchester