Overview
Work History
Education
Certification
Timeline
Generic

Jorge Ramirez

Fairburn,MI

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Center Support Manager

Scram Systems
2024.01 - Current
  • Assist technicians with daily service needs, including troubleshooting Plus system issues, reviewing contracts, addressing pricing inquiries, and maintaining overall customer satisfaction.
  • Review contractor commission requests, verify accuracy, and determine appropriate payout amounts in accordance with company guidelines.
  • Provide advanced troubleshooting support for L250, FC100, and FI100 units across all brands, including Lifesafer, Guardian Interlock, and Monitech.
  • Manage and resolve Asana tickets related to compliance, wiring concerns, and accounting matters.
  • Coach team members and distribute Asana tickets strategically based on call volume and workload.
  • Collaborate with CRT and CSG teams to address escalated client issues, ensuring timely, accurate, and effective resolutions.

Bilingual Customer Service Representative

Scram Systems
2014.07 - 2024.01
  • Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues while following strict SOP policies for Lifesaver, Guardian Interlock, Monitech, and Quickstart.
  • Assisted CSG with Daily POC based on overflow need.
  • Assisted CRT with time-sensitive requests and customer follow-ups.
  • Assisted Monitech with mechanics override request verification and override instructions.
  • Fulfilled daily tasks assigned by Leadership, including managing shop closure lists and rescheduling appointments.
  • Followed up with clients when escalation was requested.

Workers Compensation Medical Interpreter

PF Transport
2015.06 - 2018.04
  • Interpreted between English and Spanish for medical staff to facilitate communication with patients in a timely manner.
  • Adhered to professional standards of conduct when interacting with colleagues and clients.
  • Worked independently and collaboratively with other interpreters, nurses, and physicians.
  • Maintained strict patient confidentiality in full compliance with HIPAA regulations.
  • Provided individual reports for each patient and outcome, invoiced weekly for time, mileage, and services provided.

Customer Service Representative

Guardian Interlock
2013.06 - 2014.07

Education

High School Diploma -

New Manchester
Douglasville, GA

Certification

  • Medical Interpreter
  • TESOL – Canadian Institute

Timeline

Service Center Support Manager

Scram Systems
2024.01 - Current

Workers Compensation Medical Interpreter

PF Transport
2015.06 - 2018.04

Bilingual Customer Service Representative

Scram Systems
2014.07 - 2024.01

Customer Service Representative

Guardian Interlock
2013.06 - 2014.07

High School Diploma -

New Manchester

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Jorge Ramirez