JORGE SOSA
Conyers
Summary
To secure a position in the educational field, with an institution where I can utilize my skills an education for the development of the young minds.
Overview
18
18
years of professional experience
Work History
Director of Operatios
KW Property Management
Aventura
08.2022 - 07.2025
- Prepared detailed reports outlining operational results on a regular basis.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Created policies and procedures for improved workflow processes.
- Managed day-to-day operations of a large staff in multiple departments.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
General Manager
Southbeachgroup
Miami Beach
02.2021 - 08.2023
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Front Desk Supervisor
Southbeachgroup.com - Seaside Apartment Hotel
Miami Beach
11.2014 - 11.2019
- Resolved guest and associate complaints, enhancing overall service quality.
- Directed team operations to ensure seamless Front Desk functionality.
- Communicated daily tasks clearly with Duty Manager for optimal coordination.
- Completed all assigned duties timely, maintaining organization throughout shifts.
- Managed VIP lists, arrivals, room blocking, and in-house requests efficiently.
- Performed additional related duties as required to support Front Desk operations.
Front Desk
Southbeachgroup - Chesterfield Hotel
11.2011 - 10.2014
- Registered and processed guests with attention to assigned rooms.
- Accommodated guest requests to enhance satisfaction.
- Communicated with hotel staff regarding status of guest rooms.
- Upsold guest rooms while promoting hotel services effectively.
- Handled cash payments with accuracy and security.
- Maintained a clean and organized front desk area to present professionalism.
General Helper
Universal Interior
Miami
01.2008 - 01.2009
- Load and unload, identify and distribute building materials.
- Mix concrete utilizing portable mixer.
- Surround system installer.
- Erect and disassemble scaffolding and other temporary structures.
Education
Associate of Arts - Graphic Designer
South Florida Institute of Technology
Hialeah, Florida01.2010
GED -
South West High School
Miami, Florida01.2008
Skills
- Graphic design expertise
- Adobe Creative Suite
- Microsoft Office proficiency
- Leadership and team building
- Guest relations and satisfaction
- Hospitality management experience
Languages
Tri lingual- French, Spanish and English
References
References: Will be provided upon request
Timeline
Director of Operatios
KW Property Management
08.2022 - 07.2025
General Manager
Southbeachgroup
02.2021 - 08.2023
Front Desk Supervisor
Southbeachgroup.com - Seaside Apartment Hotel
11.2014 - 11.2019
Front Desk
Southbeachgroup - Chesterfield Hotel
11.2011 - 10.2014
General Helper
Universal Interior
01.2008 - 01.2009
Associate of Arts - Graphic Designer
South Florida Institute of Technology
GED -
South West High School