JOSE GALLARDO
Norcross
Summary
Team leader with a robust background in hospitality and customer service. Proven ability to enhance customer satisfaction and operational efficiency through effective relationship management and staff development. Committed to fostering a positive work environment that supports team growth and aligns with business objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
ZRS Management
Norcross
03.2025 - Current
- Assisted in managing daily operations and team performance at ZRS Management.
- Managed customer service inquiries and complaints in a timely manner.
- Oversaw maintenance requests and coordinated with vendors for timely resolutions.
- Monitored compliance with company policies and local regulations in property management.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Restaurant Manager
Pizza Hut
Lawrenceville
03.2023 - Current
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Organized and delegated tasks to staff, monitored performance to ensure high service standards and provided feedback.
- Scheduled staff hours and allocated resources to optimize team performance and ensure effective coverage.
- Identified operational process improvements and developed actionable solutions to enhance service delivery.
- Scheduled and received deliveries and verified goods received against paperwork.
Store Manager
Latinos Supermarket
Lilburn
09.2019 - 03.2023
- Managed store inventory and ordered products to ensure consistent product availability.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Led cross-functional projects that improved operational efficiency.
- Educated staff on cash handling procedures, including daily deposits, credit card payments, and end-of-day reconciliation to enhance transaction accuracy.
- Coordinated store cleanings and renovations during low customer traffic to maintain optimal store presentation.
- Stocked products on shelves to maintain inventory levels. and organized products in storage spaces and retail shelves.
Subcontractor
A3 Cable Runners
Dacula
11.2015 - 04.2020
- Evaluated job specifications to identify optimal construction methods, ensuring project feasibility and alignment with client requirements.
- Installed cable systems in residential and commercial properties.
- Collaborated with team members to ensure project deadlines were met.
- Operated installation tools and equipment safely and efficiently.
Education
High school or equivalent -
Meadowcreek High
4455 Steve Reynols Bld05-2004
Skills
- Customer Needs Assessments
- Business Leadership
- Standard Operating Procedures Maintenance
- Food Inspection
- Labor and Food Cost Control
- Customer service
- Vendor coordination
- Performance evaluation
- Workplace safety compliance
- Problem-solving
- Customer relationship management (CRM)
- Team leadership
- Customer relations
- Financial reporting
Certification
Driver's License, 071202949
Personal Information
Date of Birth: 02/26/86
Languages
Spanish, Bilingual
Ethnicity
Mexican
Ssn
071-20-2949
Timeline
Assistant Manager
ZRS Management
03.2025 - Current
Restaurant Manager
Pizza Hut
03.2023 - Current
Store Manager
Latinos Supermarket
09.2019 - 03.2023
Subcontractor
A3 Cable Runners
11.2015 - 04.2020
High school or equivalent -
Meadowcreek High