Jose Melendez
Hampton
Summary
Air Operations Specialist with 20 years of experience in the cargo industry, known for high productivity and resilience under pressure. Proven track record of delivering quality results while enhancing operational safety and efficiency. Strong critical thinking and teamwork skills drive successful collaboration within dynamic teams. Quick to adapt and learn, consistently focused on achieving organizational objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Air Operations Specialist
Maersk
Atlanta
10.2017 - Current
- Coordinated air cargo operations, ensuring timely and efficient deliveries.
- Managed shipment documentation and compliance with aviation regulations.
- Developed and maintained standard operating procedures for air operations.
- Trained new team members on standard operating procedures and safety protocols.
- Communicated with flight operations teams to optimize cargo management between hubs.
- Monitored shipment status, providing timely updates to clients during export processes.
- Negotiated freight rates with carriers based on volume discounts and service agreements.
- Ensured compliance with U.S. Customs regulations for import and export documentation.
Air Export Agent
Agility Logistics
Atlanta
03.2015 - 09.2017
- Coordinated air export shipments for multiple clients, ensuring compliance with regulations.
- Managed documentation processes for international shipments, verifying accuracy and completeness.
- Communicated with airlines to book cargo space and confirm shipment schedules.
- Monitored shipment status and provided updates to clients throughout the export process.
- Trained new team members on best practices for air export operations and procedures.
- Resolved issues related to shipment delays or discrepancies through proactive communication.
- Resolved discrepancies between customer requests and carrier availability as needed.
- Developed relationships with vendors in order to secure competitive pricing for services provided.
- Processed paperwork for hazardous materials, ensuring safety guidelines were met prior to transport.
- Verified accuracy of shipment information for international shipping requirements.
- Provided customer service support by answering inquiries regarding shipment status or delivery time frames.
- Inspected cargo prior to loading onto aircrafts to verify weight restrictions were not exceeded.
- Identified cost saving opportunities while optimizing transit times for customers' shipments.
- Communicated with customers to provide updates on orders and arrange pick-up and delivery times.
- Negotiated freight rates with carriers based on volume discounts and special offers from suppliers.
- Ensured compliance with U.S. Customs regulations when processing import and export documentation.
- Assisted in preparing rate quotes for customers based on their individual needs.
- Maintained detailed records of all shipments and ensured accurate data entry into the system.
- Supervised international air and ocean shipments for wide range of customers, quickly identifying issues for immediate resolution.
- Tracked and traced air shipments in order to maintain current status information.
Ocean Export Coordinator
Yusen Logistics
Atlanta, GA
03.2014 - 02.2015
- Coordinated ocean freight shipments to ensure timely deliveries.
- Managed documentation for import and export compliance requirements.
- Collaborated with vendors to optimize shipping schedules and routes.
- Communicated with clients regarding shipping statuses and updates.
- Monitored cargo movements to prevent delays in transit.
- Assisted in resolving issues with customs clearance and regulatory compliance.
- Maintained records of all import and export transactions to ensure compliance with customs laws.
- Verified accuracy of documentation prior to submitting paperwork to customs authorities for clearance purposes.
- Handled freight forwarding services including booking cargo space on vessels or aircrafts.
- Acted as a point-of-contact between customers and overseas agents or representatives.
- Communicated regularly with clients regarding status updates on their shipments.
- Coordinated the preparation of documents, such as commercial invoices, bills of lading, shipping orders and certificates of origin.
- Tracked and traced air shipments in order to maintain current status information.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
Education
High School Diploma -
Cross Keys High School
Atlanta, GA06-1996
Some College (No Degree) - Business Administration
Dekalb County College
Atlanta, GASkills
- Air cargo operations
- Shipment compliance
- Documentation management
- Freight negotiation
- Standard operating procedures
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Certification
- IATA Dangerous Goods Category 6 Certified
References
References available upon request.
Timeline
Air Operations Specialist
Maersk
10.2017 - Current
Air Export Agent
Agility Logistics
03.2015 - 09.2017
Ocean Export Coordinator
Yusen Logistics
03.2014 - 02.2015
High School Diploma -
Cross Keys High School
Some College (No Degree) - Business Administration
Dekalb County College
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