JOSE NAVAR
Gainesville
Summary
Dedicated Call Center Reporting Analyst bringing many years of effective reporting analysis and data management. Committed to driving continuous improvement and supporting top-level data integrity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reporting Analyst
Aon Risk Insurance Services
Alpharetta
09.2025 - Current
- Analyzed data trends to support decision-making processes.
- Generated detailed reports for various departments using analytical tools.
- Collaborated with teams to gather requirements for reporting needs.
- Assisted in data validation to ensure accuracy of reporting outputs.
- Supported project management by tracking reporting timelines and deliverables.
- Maintained documentation of reporting procedures and methodologies.
- Prepared graphs, spreadsheets and reports for presentations.
- Assisted in the development of new reporting standards and policies within the organization.
- Utilized advanced Excel formulas and functions to support infrastructure.
- Created weekly and monthly reports to track progress of business goals.
- Developed complex queries to extract data from multiple sources for reporting purposes.
- Documented processes related to report generation and maintenance procedures.
- Streamlined reporting processes by evaluating data sources, compiling data and redesigning output.
- Gathered, analyzed and formatted large amounts of data into meaningful information.
Software QA Analyst
USAN
Norcross
04.2024 - 06.2025
- Collaborated with developers and QA teams to ensure customer implementation requirements were met within contract deadlines.
- Developed comprehensive test plans based on Business Analyst documentation to validate functionality and ensure quality standards.
- Identified and recommended IVR enhancements from a caller’s perspective to improve user experience and customer satisfaction.
- Experienced in call tracing within legacy systems and AWS environments, as well as database manipulation for thorough testing and validation of project implementations.
- Proficient in applying QA methodologies within Agile environments, including participation in sprint planning, daily stand-ups, and iterative testing to ensure high-quality software delivery.
- Experienced in performing comprehensive regression testing on IVR (Interactive Voice Response) components to verify call flows, voice prompts, and backend integrations after system updates or new feature deployments.
Education
Bachelor’s Degree - Computer Science
University of North Georgia
Dahlonega, GA12.2023
Skills
- Java
- HTML
- CSS
- JavaScript
- Python
- VBA
- Data Preprocessing
- Shell Programming
- MySQL
- Microsoft Office
- Visio
- Windows
- Test plan writing
- Test execution
Certification
Microsoft Office Certified
Timeline
Reporting Analyst
Aon Risk Insurance Services
09.2025 - Current
Software QA Analyst
USAN
04.2024 - 06.2025
Bachelor’s Degree - Computer Science
University of North Georgia