Jose Serna
Norman Park
Summary
Leader with extensive experience at Walmart, adept in retail operations management and motivational leadership. Excelled in enhancing customer satisfaction, streamlining online grocery initiatives, and driving sales growth through innovative merchandising. Demonstrates exceptional decision-making and team development skills, significantly reducing shrinkage while fostering a safe, productive work environment.
Overview
21
21
years of professional experience
Work History
Overnight Stocking Coach
Walmart
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Conducted performance evaluations and provided constructive feedback to employees.
Food and Consumables Coach
Walmart
08.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Online Grocery Pick Up Assistant Manager
Walmart
01.2020 - 08.2020
- Set up and Executed the new Online Grocery Pick Up initiative in the Moultrie Store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Walmart
10.2003 - 01.2020
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Colquitt County High School
Moultrie, GA05-2003
Skills
- Effective communication
- Customer service
- Group leadership
- Team leadership
- Decision-making
- Team development
- Problem-solving
- Safety awareness
- Ethics and integrity
- Retail operations management
Sam Walton Leadership Award
Sam Walton Leadership award given to associates who show exceptional leadership skills during management training.
Timeline
Overnight Stocking Coach
Walmart
07.2021 - Current
Food and Consumables Coach
Walmart
08.2020 - 07.2021
Online Grocery Pick Up Assistant Manager
Walmart
01.2020 - 08.2020
Assistant Manager
Walmart
10.2003 - 01.2020
Bachelor of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Colquitt County High School
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