Joseline Gomez
Tifton
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty at Advanced Aluminum. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
Work History
Sales Representative /Front Office Receptionist
Advanced Aluminum
04.2019 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered incoming calls, directing clients to individuals addressing specific needs
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maximized office efficiency through proficient use of Microsoft Office Suite tools such as Word, Excel and Outlook.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Receptionist
Rugo Auto Repair
02.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Translator and Interpreter
New Medical Center
08.2016 - 12.2017
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Provided verbal summaries of non-English documents for immediate use.
- Enabled effective communication between doctors and patients with limited English proficiency by interpreting medical appointments accurately.
- Interpreted conversations between foreign language-speaking clients and others.
Education
Southern Regional Technical College
Abraham Baldwin Agricultural College
High School Diploma -
Tift County High School
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Verbal/written communication
- Client Service
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Goal-Driven
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative /Front Office Receptionist
Advanced Aluminum
04.2019 - Current
Receptionist
Rugo Auto Repair
02.2018 - 03.2019
Translator and Interpreter
New Medical Center
08.2016 - 12.2017
Abraham Baldwin Agricultural College
Southern Regional Technical College
High School Diploma -
Tift County High School
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