Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joselynne Chavez

Kennesaw

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

2
2
years of professional experience

Work History

Server

Mauricio R. Hernandez
Marietta
11.2023 - 06.2024

As a server, my main responsibilities are taking food orders from guests, delivering orders to the kitchen, bringing customers their meals, and delivering checks when guests are finished eating. I also provide information to help with food and beverage selection. I present order choices in a prompt, efficient manner. I maintain a dining ambiance with an enthusiastic attitude.

Server

Fabian Santacruz
Buckhead
12.2022 - 11.2023

As a server, my role involves greeting customers with a smile, taking their orders with care, ensuring their food and drinks arrive on time, and checking in to make sure everything is to their liking. I'm also ready to handle any issues or requests promptly, while creating a warm, friendly atmosphere, so customers feel valued and comfortable throughout their meal. My goal is to make every dining experience enjoyable and memorable.

Server

Christian Horizons
Sandy Springs
12.2021 - 11.2022
  • Greeting customers: a warm and welcoming greeting sets the tone for a positive experience. I offer to help settle in, and provide options.
  • Presenting menus: I offer insight into daily specials or favorites to help them guide their choices.
  • Taking orders: active listening and accuracy is crucial here. I always remember that it's important to repeat the order back to them to note its correctness, and to note any special requests.
  • Communicating with the kitchen: relaying orders to the kitchen staff clearly and efficiently.
  • Serving food and drinks: timing and presentation matter. Ensuring the order arrives hot and in good condition is key to the customer's experience.
  • Checking on customers: regular check-ins allow you to catch any potential issues. Asking if everything is to their liking and it shows attentiveness.
  • Upselling: suggesting appetizers, drinks, or desserts that might pair well with their meal can enhance the dining experience, and increase sales. Always remember to keep it friendly, and not pushy.
  • Handling payments: this involves accuracy and speed, making sure the check is correct, and that all payment methods are handled smoothly and professionally.
  • Maintaining the table clean: Keeping the area clean during and after service is essential for both hygiene and customer comfort. A tidy environment shows attention to detail.

Education

High School Diploma -

Riverwood International Charter High School
Sandy Springs, GA
05-2021

Skills

  • Guest engagement
  • Table setting knowledge
  • Service prioritization
  • Positive and professional
  • Calm demeanor
  • Multitasking and organization
  • Memory retention
  • Strong work ethic
  • Performance improvement
  • Team collaboration
  • Regulatory compliance
  • Order accuracy
  • Special dietary requirements
  • Professional appearance
  • Daily specials memorization

Timeline

Server

Mauricio R. Hernandez
11.2023 - 06.2024

Server

Fabian Santacruz
12.2022 - 11.2023

Server

Christian Horizons
12.2021 - 11.2022

High School Diploma -

Riverwood International Charter High School
Joselynne Chavez