Joseph Barker
Columbus
Summary
Achieved recognition for high energy and a proven track record in automotive sales.,Delivered exceptional results in parts management and service management roles.,Fostered strong relationships in outside sales to enhance customer satisfaction.
Overview
2024
2024
years of professional experience
Work History
Parts Manager
Coachcraft By Macdonald
Columbus, GA
2024 - 2026
- Managed inventory levels to ensure timely availability of parts for service operations.
- Coordinated procurement processes with suppliers to enhance supply chain efficiency.
- Oversaw parts department workflow, optimizing staff assignments and resource allocation.
- Implemented inventory tracking systems to improve accuracy and reduce discrepancies.
- Developed relationships with vendors to negotiate favorable terms and streamline ordering processes.
- Led initiatives to enhance customer satisfaction through improved parts availability and service response times.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
- Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
Customer Service Manager
Firestone Complete Auto Care
03.2016 - 05.2023
- Managed service staff to insure customer satisfaction and compliance with company policies. Developed & Maintained relationships with customers vendors & suppliers. Monitored Service performance metrics to identify areas of improvement. Resolved customer complaints in a timely manner. Manage inventory levels of parts necessary for servicing customer needs. Reviewed customer billing statements for accuracy prior to release. Improved customer satisfaction by listening to complaints and finding appropriate solutions to problems. Collaborated with customers to offer solutions to service needs. Adhered to customer service standards to foster satisfaction & retention. Reviewed inventory levels and ordered supplies to keep products in stock. Prioritized and delegated daily work task to meet anticipated sales goals. Pitch in to complete various duties during peak periods of employee absences. Maintained accurate records of all service requests including resolution times & cost incurred.
Service Manager/ Car Buyer at Auction
Auto Loan Finders
Columbus, GA
05.2012 - 01.2016
- Farmed out service work to outside vendors for our customers made sure work was done right and completed on time at a fair price to customers complete satisfaction. Also checked out purchased cars at auctions all over Southeast. Developed & Maintained relationships with customers vendors & suppliers. Resolved customer complaints in a timely manner. Improved customer satisfaction by listening to complaints and finding appropriate solutions to problems Collaborated with customers to offer solutions to service needs. Adhere to customer service standards to foster satisfaction & retention. Prioritized & delegated daily work task to meet anticipated goals Maintained accurate records of all request including resolution times & cost Incurred
Education
High school diploma - undefined
Jordan High School
Columbus, GA05-1979
Skills
- Management
- Store Management Experience
- Order Entry
- Sales
- Account Management
- Customer Service
- Retail Management
- Assistant Manager Experience
- Service writing
- Auto service management
- Parts Manager
- Car Buyer @ Auctions
- Outside sales
- Automotive sales
- Parts Sales
- Work Planning & Prioritization
- Service Parts Team Management
- Workflow Management
- Outgoing & Energetic
- Reliable & Responsible
- Trustworthy & Honest
- Critical thinking
- Service Scheduling
- Positive Attitude
- Dealership Service Advisor experience
- Upselling
- Continuous improvement
- Goal Oriented
- Problem solving
- Multitasking
- Relationship building
- Estimating & Quoting
- Staff Motivation
- Goal setting
- Workplace Safety
- Dealership experience
Awards
Isuzu Commercial Parts, February 1995, Top Performer in Nation Parts Sales 1991 thru 1995
Timeline
Customer Service Manager
Firestone Complete Auto Care
03.2016 - 05.2023
Service Manager/ Car Buyer at Auction
Auto Loan Finders
05.2012 - 01.2016
High school diploma - undefined
Jordan High School
Parts Manager
Coachcraft By Macdonald
2024 - 2026