Detail-oriented professional with extensive experience in customer service and operations management. Proven ability to analyze client needs and deliver tailored insurance solutions while ensuring adherence to regulatory guidelines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Self Employed Insurance Group
Moultrie, GA
11.2024 - Current
Developed customized insurance solutions to meet diverse client needs.
Analyzed client requirements and recommended appropriate coverage options.
Educated clients on policy details, benefits, and claims processes.
Managed client relationships to ensure satisfaction and retention.
Funeral Director
Cobb Funeral Chapel
Moultrie, GA
01.2018 - 11.2024
Coordinated funeral services, ensuring adherence to client wishes and regulatory guidelines.
Developed and maintained relationships with local cemeteries and crematories for seamless service delivery.
Managed logistics for transport of deceased, maintaining respect and dignity throughout the process.
Trained and mentored junior staff on best practices in care and service delivery to families.
Provided compassionate support to grieving families, facilitating arrangements with sensitivity and professionalism.
Embalmer
Cobb Funeral Chapel
Moultrie, GA
01.2018 - 11.2024
Conducted embalming procedures with precision to ensure preservation of remains.
Maintained compliance with health regulations and ethical standards in all processes.
Collaborated with funeral directors to address specific family requests and needs.
Trained new staff on proper embalming techniques and safety protocols.
Developed detailed records of procedures performed for regulatory compliance and family documentation.
Nurse Technician
Colquitt Regional Medical Center
Moultrie, GA
01.2015 - 01.2018
Assisted nursing staff with patient care, ensuring comfort and safety during procedures.
Monitored vital signs and reported changes to healthcare team promptly.
Maintained sterile environments for medical procedures, reducing infection risks.
Supported patient mobility by assisting with transfers and ambulation exercises.
Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
Education
No Degree - General Studies
Abraham Baldwin Agricultural College
Tifton, GA
Associate of Applied Science - Family Funeral Services
Ogeechee Technical College
Statesboro, GA
12.2019
No Degree - General Studies
Tallahassee Community College
Tallahassee, FL
Skills
Customer service
Licensed insurance agent
Professionalism and ethics
Quotes and sales
Client relations
Client needs analysis
Account management
Regulatory compliance
Operations management
Certification
Licensed Funeral Director/Embalmer - 2019-Present
Licensed Insurance Agent - 2024-Present
Timeline
Insurance Agent
Self Employed Insurance Group
11.2024 - Current
Funeral Director
Cobb Funeral Chapel
01.2018 - 11.2024
Embalmer
Cobb Funeral Chapel
01.2018 - 11.2024
Nurse Technician
Colquitt Regional Medical Center
01.2015 - 01.2018
No Degree - General Studies
Abraham Baldwin Agricultural College
Associate of Applied Science - Family Funeral Services