Joseph Carter
Evans
Summary
Results-driven professional with expertise in relationship building, product sales, and customer satisfaction. Proven ability to educate clients and manage interactions effectively.
Overview
6
6
years of professional experience
Work History
Independent Agent
Globe Life/Liberty National
Jacksonville
04.2025 - Current
- Managed appointment scheduling for consultations with prospective clients.
- Educated clients on policy benefits and terms to ensure understanding.
- Assisted clients in selecting appropriate insurance products and coverage options.
- Conducted follow-up calls to address client inquiries and provide support.
- Maintained accurate records of client interactions and policy details.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
Quality Assurance Manager
Federal Bureau Of Prisons Department Of Justice
Jesup
09.2023 - 03.2025
- Developed and implemented quality assurance policies and procedures for compliance.
- Conducted regular audits to ensure adherence to regulatory standards and guidelines.
- Trained staff on quality assurance practices and department protocols for efficiency.
- Collaborated with cross-functional teams to identify areas for process improvement.
- Led root cause analysis meetings to address quality issues within operations.
- Reviewed documentation and reports for accuracy and completeness before submission.
- Maintained quality control records and documentation in accordance with federal requirements.
- Assisted in the development of training materials for new quality assurance initiatives.
Factory Manager
Federal Bureau Of Prisons Department Of Justice
Jesup
06.2020 - 09.2023
- Managed daily operations of facility ensuring compliance with safety regulations.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Implemented process improvements to streamline production workflows effectively.
- Monitored equipment maintenance schedules to ensure operational readiness and safety.
- Facilitated communication between departments to ensure alignment on goals and tasks.
- Conducted regular safety audits to identify risks and implement corrective actions.
- Supervised staff training programs to enhance workforce skills and efficiency.
Education
High School Diploma -
Ware County High School
Waycross, GA06-1993
Skills
- Relationship building
- Positive attitude
- Critical thinking
- Lead prospecting
- Customer needs determination
- Product sales
- Ensuring customer satisfaction
- Effective communication
- Client education
References
References available upon request.
Timeline
Independent Agent
Globe Life/Liberty National
04.2025 - Current
Quality Assurance Manager
Federal Bureau Of Prisons Department Of Justice
09.2023 - 03.2025
Factory Manager
Federal Bureau Of Prisons Department Of Justice
06.2020 - 09.2023
High School Diploma -
Ware County High School