Joseph Cittadino
Cumming,MI
Summary
Versatile and results-driven professional with extensive experience across diverse roles, including a notable tenure at Troncalli Motors. Excelled in enhancing customer satisfaction and operational efficiency through expert route planning and exemplary service delivery. Skilled in preventive maintenance and team leadership, demonstrating a commitment to safety and quality standards. Proven ability to improve processes, achieve significant customer loyalty, and lead teams in high-pressure environments.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Driver
Troncalli Motors
09.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Minimized liability by consistently following road rules when driving.
RV Park Manager /Maintenance Manager
Aiken RV Park
04.2020 - 08.2024
- Optimized reservation system to enhance guest experience and maximize available spaces efficiently.
- Improved park safety by conducting regular inspections and addressing potential hazards promptly.
- Collaborated with team members to develop standard operating procedures that ensured consistent service levels across all aspects of park management.
- Implemented eco-friendly practices within park operations, reducing environmental impact while maintaining high-quality guest experiences.
- Maintained up-to-date knowledge of industry trends and best practices in order to make informed decisions regarding park operations and improvements.
- Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
- Increased RV Park occupancy rates by developing strategic marketing plans and promotional materials.
- Developed and maintained strong relationships with RV Park guests, offering personalized service that created loyalty and encouraged word-of-mouth referrals.
- Streamlined maintenance processes, ensuring timely completion of tasks and maintaining a clean, safe environment for guests.
- Coordinated successful events at the RV Park, attracting new customers and fostering a sense of community among guests.
- Established strong relationships with local businesses, promoting the RV Park as a preferred destination in the area.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
TSA Agent
WACO Regional Airport
03.2017 - 04.2019
- Assisted in deterring potential threats by performing regular and random security checks.
- Led informative presentations to educate travelers about TSA policies and requirements prior to screenings.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Strengthened inter-agency coordination by participating in joint exercises with local law enforcement officials.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Improved overall safety with effective communication and collaboration among team members.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Coordinated with security personnel throughout facility via DOT devices communication, updating colleagues on situations requiring attention or action.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Safeguarded transportation operations at commercial airports and railway stations.
Maintenance Supervisor
US Army
02.1982 - 06.2015
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 32 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Coordinated scheduled shutdowns for major equipment overhauls, minimizing disruption to production schedules while maximizing asset longevity.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Prioritized preventative measures such as lubrication programs and vibration analysis that helped extend equipment life cycles and reduce overall costs.
- Collaborated with cross-functional teams to develop budgets for maintenance projects, prioritizing tasks based on urgency and cost effectiveness.
- Provided guidance to management regarding project bids for onsite improvements.
- Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
- Conducted root cause analysis on recurring equipment failures and implemented corrective actions to prevent future occurrences.
- Tracked and progressed maintenance requests in CMMS systems to meet schedules.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Utilized proper tools and materials to adhere to safety guidelines.
- Created and maintained daily and weekly reports for upper management.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Organized ongoing maintenance schedules to boost system performance.
- Managed efficient teams of up to 235 employees.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Contributed to development, implementation, and execution of maintenance programs.
Education
Bachelor of Arts - Vehicle Maintenance
Big Ben CC
Germany06-1983
High School Diploma -
Ocean Township High School
Oakhurst, NJ06-1981
Skills
- Time management
- Property maintenance
- Preventive Maintenance
- Passenger screening
- Team supervision
- Valid Driver's license
- Guest relations
- Public safety awareness
- Maintenance recordkeeping
- Customer service
- Physical fitness
- Clean driving record
- Property inspections
- Troubleshooting
- First aid training
- Plumbing repairs
- Problem-solving
- Staff management
- Security protocols
- Electrical troubleshooting
- Safe driving practices
- Baggage inspection
- Punctual and reliable
- Complaint resolution
- Grounds maintenance
- City and non-city driving
- Pre-board screenings
- Supply coordination
- Flexible schedule
- Maintenance coordination
- Mechanical aptitude
- Advanced threat detection
- Job planning
- Punctuality
- Passport checks
- GPS and route planning
- Customer service and assistance
- Integrity and honesty
- Roofing repairs
- Equipment inspection
- Defensive driving
- Customer relations skills
- Vehicle inspection
- Proactive maintenance
- Stress tolerance
- Reactive maintenance
- Teamwork
- Maintenance scheduling
- Driving in adverse conditions
- Team leadership
- Equipment maintenance
- Security station experience
- Vehicle inspections
- Incident reporting
- Coaching and mentoring
- Transportation
- Crowd control
- Threat assessment
- Traffic law observation
- Vehicle maintenance
- Policy enforcement
- Safety monitoring
- Threat management
Accomplishments
- Achieved Functions by completing Deployments with 100% accuracy and efficiency.
- Supervised team of 1000+ Soldiers during my 29 years of Military Services.
Certification
- Hazardous Waste Operations and Emergency Response Standard Training Certificate 40-Hour Course(HAZWOPER)– Occupational Safety and Health Administration(OSHA).
- First Aid, CPR, and AED Instructor Certification – American Red Cross.
- Forklift Operator Certification - Occupational Safety and Health Administration (OSHA).
- Crane Operator Certification – National Commission for the Certification of Crane Operators (NCCCO).
- Automotive Service Excellence Master Medium-Heavy Truck Technician Certification (ASE) – National Institute for Automotive Service Excellence.
- Motorcycle License/Endorsement – Department of Motor Vehicles (DMV).
- Held many certificates within my 29 years of service.
Many Awards
Army Meritorious Medal
14 Army Commendation Awards
13 Army Achievement Awards(AAM)
GWOT (3)
Afghanistan Award
Good Conduct (9)
ETC
Timeline
Driver
Troncalli Motors
09.2024 - Current
RV Park Manager /Maintenance Manager
Aiken RV Park
04.2020 - 08.2024
TSA Agent
WACO Regional Airport
03.2017 - 04.2019
Maintenance Supervisor
US Army
02.1982 - 06.2015
Bachelor of Arts - Vehicle Maintenance
Big Ben CC
High School Diploma -
Ocean Township High School
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