JOSEPH DOYLE
Loganville
Summary
Highly detail-oriented and professional Executive Turf Care successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Self-directed Executive Turf Care with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Experienced with branch coordination, ensuring efficient and effective operations. Utilizes organizational and multitasking skills to manage diverse responsibilities. Track record of fostering strong team collaboration and maintaining high operational standards.
Qualified Branch Manager with strong background in coordinating branch operations and ensuring smooth workflows. Proven track record in managing branch activities efficiently and fostering productive team environments. Demonstrated organizational and communication skills to drive team performance and support operational goals.
Overview
10
10
years of professional experience
Work History
Branch Coordinator
EXECUTIVE TURF CARE/ ALL-TURF
10.2024 - Current
- Remained calm and professional in stressful situations.
- Supported the development of innovative solutions that improved overall customer experience.
- Oversaw financial transactions to maintain accuracy in accounting records and reduce discrepancies.
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Ensured compliance with company policies, procedures, and regulatory requirements at all times.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Coordinated and assigned service call requests.
- Balanced operational awareness with customer focus.
- Collaborated with team members to achieve branch goals and objectives.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Routing customers to have services done on the property on promised days.
- Over view on end of day meeting with Tech to ensure no customer is left behind
- . updating notes and turf types on customer account
- Scheduling all promised dates are routed accordingly and ensureing the success of the branch
Customer Service Representative
All-TURF
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Collaborated with team members to develop best practices for consistent customer service.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Branch Quality Manager
All Turf
04.2021 - Current
- Managed and archived quality documentation and participated in internal and external quality audits
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances
- Evaluated quality problems and performed assessments to identify and resolve issues
- Updated quality control standards, methods, and procedures to meet compliance requirements
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Mentored and encouraged employees to strive for excellence while fostering professional growth
- Continue to push the needle in regards to field managers and technicians and keeping the All Turf standard
- Building a relationship with landscapers to ensure they are being provided with the best service possible
- Education for the technicians on issues from the past and into the future so they are prepared with knowledge to address issues in the future
- Continuing to push the knowledge with technicians on note writing process and keeping the customer educated on their lawn care
- Visiting technicians in the field for continued education on weeds along with cultural and environmental issues
- Also addressing and working with technicians with their spray/ spreader patterns
- Ride along with Field managers to future their education and continued effort for great customer service
- Follow ups out in
- The field re visiting properties that where treated in earlier in the year and the effectiveness of the products and reporting any issues back to upper management
- Weekly quality control meeting with techs and field managers to go over the good, bad and the ugly
- This is to address issues and to go over the correct way to address certain situations
- Also to praise to calls or messages about a technician
Area Manager
All Turf
01.2020 - Current
- Customer service and problem solving
- Providing great customer service
- Having the ability to sell lawn care to new potential customer along with upselling addition services to existing customers
- Handling incoming calls, emails, and also text messages
- Having a good relationship with the Branch Manager to ensure that what was discussed on the phone such as routing was executed in a timely maner
- Being apart of meeting for the technicians ot continue to educate and push excellence each day
- Having the ability to diagnose issues on a property via email or text message and getting a game plan together for the customer
Field Manger
All Turf
02.2017 - Current
- Performed quality control inspections on phases of field operations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Set aggressive targets for employees to drive company success and strengthen motivation
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Lawn Care Technician
All Turf
01.2015 - Current
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents
- Applied fertilizer and other nutrients to lawns to promote healthy growth
- Developed lasting customer relationships and grew network over time
- Trained and supervised junior lawn care assistants to improve quality of team output
- Applied fertilizers and pesticides to outdoor areas according to safety standards
- Maintained and serviced lawn care equipment to enhance longevity
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns
Branch Manager
Arbornomics
11.2023 - 02.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Conducted financial due diligence on potential investments and acquisitions.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Branch Manager
All- Turf
09.2023 - 11.2023
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Education
High School Diploma -
Loganville High School
Loganville, GA05.2009
Skills
- Mastery of Quality Processes
- Problem-Solving Ability
- Document Management
- Hazardous Material Handling
- Repair Work
- Team Training
- Train Staff
- Operational Improvements
- Goal Attainment
- Field Sampling
- Well diverse
- Great customer service skills
- Team building
- Quick Learner
- Attention to detail
- Very organized
- Very punctual
- Excellent work ethic
- Customer service
- Team player
- Strong team-builder
- Excellent time management skills
- Customer relationships
- Relationship building
- Approachable
- Goals and performance
- Verbal/written communication
- Interviewing and hiring
- Coaching and mentoring
- Conflict resolution
- Training and development
- Operations management
- Team supervision
Timeline
Branch Coordinator
EXECUTIVE TURF CARE/ ALL-TURF
10.2024 - Current
Customer Service Representative
All-TURF
02.2024 - Current
Branch Manager
Arbornomics
11.2023 - 02.2024
Branch Manager
All- Turf
09.2023 - 11.2023
Branch Quality Manager
All Turf
04.2021 - Current
Area Manager
All Turf
01.2020 - Current
Field Manger
All Turf
02.2017 - Current
Lawn Care Technician
All Turf
01.2015 - Current
High School Diploma -
Loganville High School
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