Joseph Fancher
Atlanta,Georgia
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Bellina Alimentari
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with a craft cocktail menu with everything being made in house. From syrups to infused liquors and everything inbetween.
- A extensive knowledge of wines in general with extra detailed attention on Italian wines.
Server Assistant
The Iberian Pig
01.2023 - 06.2023
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Server
Tasty China
03.2022 - 08.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Freight Team Associate
Home Depot
03.2021 - 03.2022
- Lifted and moved items weighing 50+ pounds multiple times per shift.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
Education
High School Diploma -
North Paulding High School
Dallas, GA05.2020
Skills
- Communication
- Adaptability
- Punctual
- Team-player
- Memorization
- Positive Attitude
- Always in motion
- Ability to perform under pressure / high intensity
- Uphold standards
Timeline
Server/Bartender
Bellina Alimentari
02.2023 - Current
Server Assistant
The Iberian Pig
01.2023 - 06.2023
Server
Tasty China
03.2022 - 08.2022
Freight Team Associate
Home Depot
03.2021 - 03.2022
High School Diploma -
North Paulding High School
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