Joseph Farrow
Jonesboro
Summary
Dynamic Compliance Coordinator at Delta Airlines with expertise in regulatory compliance and stakeholder engagement. Proven track record in process improvement and safety auditing, enhancing operational efficiency and team performance. Skilled in data analysis, I drive impactful changes that elevate service standards and foster collaboration across diverse teams. An impactful leader who partners with frontline workers to retrieve operational feedback, identify process failures, and
Recommendations, communicate, and train BPs on Delta’s process changes. Provide daily facility updates and insights to the executive team, other stakeholders, and BPs.
Overview
20
20
years of professional experience
Work History
Compliance Coordinator
Delta Airlines
Atlanta
11.2024 - 03.2025
- Partner with stakeholders and BPs to produce system enhancements that improves the FA’s experience
- Review metrics to determine opportunities for improvement, process changes and resource allocations
- Administer safety audits on carts/carriers, personnel behaviors, and submit results for trending and process compliance review
- Influence BP’s by mastering on spot operational insights, goals, recognition, and accountability which increased real-time results in daily operations
- Work closely with our international (AMS) cross divisional stakeholders and BPs to ensure resources, training, mentor, and communicate status updates to the executive team resulting in a D-O performance
- Develop and maintain relationships with BP’s and stakeholders which provided feedback and collected data used to construct process and leadership developmental improvements
- Serves as a product and mileage SME for ATL catering specifications with IFS and OBS
- Serves as a liaison for the OBS ATL Community (Business Partner, Tower, OBS Leaders), to escalate issues/concerns as necessary to avoid service impact
- Partner with corporate level catering management to drive caterer performance at the system level
- Constant focus and adherence to published policies, procedures and provisioning specifications, reviewing supplier performance, best practices, and determining corrective actions when necessary
Support Coordinator (CSR)
Delta Airlines
Atlanta
06.2022 - 11.2023
- Effective communication with team members as well as business partners
- High level customer service with in-flight and business partners
- Perform galley audits to ensure that the crew members feel well supported
- Have a clear understanding of Delta's branding and the OBS standards
- Able to handle and diffuse tense situations and effectively problem solve
- Support and participates in 'catering Specification Blitz'
- Building ATLAS drawers to cater specifications (catering and provision supplies)
- Work well with a diverse group to maintain a professional environment
Lead Agent/Passenger Service Agent
Delta Airlines
Atlanta
05.2007 - 06.2022
- Participated in the Acting OSM Program
- Promote team building through motivational and directional coaching
- Model Delta’s Vision, Core Values, and Rules of the Road as a GSC/CRO
- Effectively communicated through the management team as well as other departments
- Responsible to ensure all team members were updated on all safety concerns
- Practice safety conscious behavior in all aspects of the operation
- Maintain a safe and secure above wing operation by interacting daily with in-flight, cabin service, catering, and the airport coordinator center
- Serve as a (Point of Contact) in the absence of my OSM (Operations Service Manger) in the operation
- Handle collateral assignments such as training for new or transferred agents into the work area
- Provided SNAPP gate training, aircraft doors, and jet bridges
Duty Manager
Atlantic Southeast Airlines
Atlanta
07.2005 - 05.2007
- Ensured that distinctive customer service was delivered by demonstrating service efficiency
- Accountable for 14 supervisors and 150 employees
- Ground Security Coordinator GSC
- Responsible for ensuring customer service is delivered by demonstrating a high level of customer focus and sensitivity
- Responsible for ensuring that company goals were met or exceeded
Education
Bachelor of Science - Business Administration and Marketing
Johnson C Smith University
Charlotte, NCSkills
- Regulatory compliance
- Process improvement
- Data analysis
- Safety auditing
- Project management
- Stakeholder engagement
Timeline
Compliance Coordinator
Delta Airlines
11.2024 - 03.2025
Support Coordinator (CSR)
Delta Airlines
06.2022 - 11.2023
Lead Agent/Passenger Service Agent
Delta Airlines
05.2007 - 06.2022
Duty Manager
Atlantic Southeast Airlines
07.2005 - 05.2007
Bachelor of Science - Business Administration and Marketing
Johnson C Smith University
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