Joseph Germany
Alpharetta
Summary
Finance student with a strong foundation in analytical reasoning, operational efficiency, and client-focused service. Demonstrated leadership through team management and high-volume customer operations, supported by clear communication and disciplined execution. Brings a professional, detail-oriented approach to problem-solving and is seeking to contribute to finance, business operations, or strategy-focused roles.
Overview
3
3
years of professional experience
Work History
Member Specialist
Ace Pickleball Club
Roswell, GA
10.2024 - 01.2026
- Sold memberships and guided prospective members through benefits and pricing options.
- Built relationships with long-term customers to support retention and satisfaction.
- Managed a high volume of inbound and outbound calls while maintaining service quality.
- Processed orders, applications, and customer requests with accuracy and efficiency.
Non-Profit Director
Self Employed
Alpharetta, GA
05.2023 - 06.2025
- Founded and led a youth-focused nonprofit raising awareness about teenage homelessness in high-income communities.
- Coordinated outreach initiatives, educational events, and community engagement efforts.
- Developed messaging and materials to increase visibility and drive local involvement.
Barista
Starbucks
Milton, GA
10.2022 - 10.2024
- Delivered high-quality customer service in a fast-paced, high-volume environment.
- Trained new employees on beverage preparation, store procedures, and service standards.
- Educated customers on coffee origins, flavor profiles, and product recommendations.
- Accurately prepared customized beverages by memorizing recipes and maintaining consistency.
Education
B.B.A. Finance -
Kennesaw State University
Kennesaw, GA05-2029
High School Diploma - Engineering
Innovation Academy
Alpharetta, GA05-2025
Skills
- Hardware troubleshooting & PC assembly
- Time and task prioritization
- POS system operations
- Analytical problem-solving
- Excel proficiency
Technical Skills
- Team training & onboarding
- Customer relationship development
- Multitasking in high-volume environments
- Critical thinking
- Client service excellence
Soft Skills
Projects
- Developed a privacy-focused voice assistant designed to maximize data security
- Built an automatic laundry-unloading device to support individuals with disabilities
Awards
Golden Phoenix Award for Engineering Excellence (2021)
Interests
High-level travel baseball (12 years), Pickleball (KSU Club Team), Climbing, Fashion
Timeline
Member Specialist
Ace Pickleball Club
10.2024 - 01.2026
Non-Profit Director
Self Employed
05.2023 - 06.2025
Barista
Starbucks
10.2022 - 10.2024
High School Diploma - Engineering
Innovation Academy
B.B.A. Finance -
Kennesaw State University