Joseph Henderson

Lube Service Technician

Ginn Motor Company

2013 - 2014

Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
Continually expanded knowledge of automotive systems through ongoing training seminars, workshops, and certifications.
Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
Consistently met or exceeded productivity goals while maintaining a focus on quality workmanship in all services performed on customers'' vehicles.
Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
Improved team efficiency through effective communication and collaboration during high-volume appointment periods.
Streamlined workflow processes by maintaining a clean and organized workspace, contributing to overall productivity.
Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
Maintained high safety standards by diligently inspecting vehicles for potential issues during service appointments.
Ensured timely completion of scheduled maintenance services such as fluid exchanges, filter replacements, tire rotations, and battery installations for improved vehicle longevity.
Established rapport with clients through friendly interactions during check-in/check-out processes while explaining service details comprehensively.
Provided support to coworkers during high volume shifts, demonstrating teamwork and collaboration for consistent service quality.
Streamlined record-keeping processes by accurately documenting completed services, parts used, and corresponding costs in the company database.
Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Worked alone or in team-based systems to complete up 10-20 oil changes each day.
Kept shop areas neat, clean, and free of safety hazards.
Worked alone or in team-based systems to complete up to 10-20 oil changes each day.
Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
Greeted customers and answered questions about oil changes and other services.
Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Checked fluids, tires, brakes, and other systems as part of 16-point inspection.
Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Cleaned automotive service bays and removed debris to promote organized work environment.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Repaired and replaced worn and damaged components.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Retained accurate records of purchases, titles and sales.
Coordinated with parts department to determine availability of necessary components.
Explained estimates and determined repair timelines to manage customer expectations.
Investigated customer complaints to identify cause of malfunctions.

Summary

Overview

Work History

Journeyman Electrician

Lube Service Technician

Education

General Studies

Skills

Certification

Timeline

Journeyman Electrician

Lube Service Technician

General Studies

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