Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joseph Hernandez

Glennville

Summary

My name is Joseph Hernandez and I’m a server assistant/togo’s, when I’m working morning shifts I do Togo’s and server’s assistant. At night shift I do either one. I’ve been known to do multitasking and have had compliments too. I was raised in a Christian home and was home schooled and love Jesus. Later I would get my GED and start my first job in a restaurant.

Overview

3
3
years of professional experience

Work History

Server Assistant

Longhorn Steakhouse
Hinesville
02.2022 - Current
  • Complied with health and safety rules, regulations and procedures to maintain safe environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Resolved customer complaints swiftly and professionally when needed.
  • Carried food orders to specific restaurant tables and served guests.
  • Greeted guests and answered any questions they had about the menu.
  • Cleared dishes after courses for prompt table maintenance.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Assisted in training new server assistants on job responsibilities and procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Retrieved and transported dirty tableware to dishwashing area.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.
  • Provided exceptional service to high volume of daily customers.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Greeted guests with friendliness and professionalism.
  • Participated in weekly meetings with management team to discuss operational goals.
  • Effectively multitasked within fast-paced environment.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Stocked service stations with ice, napkins and straws.
  • Responded promptly to requests from servers or other staff members.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Set up tables and chairs for parties and large groups.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
  • Pushed wheeled carts to sort items at ware wash area.
  • Demonstrated ability to multi-task by performing additional duties as assigned.
  • Delivered exceptional customer service through friendly interactions with guests.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Ensured that all utensils were sanitized properly before use.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

GED -

Southeastern Technical College
211 Tillman St, Glennville GA 30427
10-2022

Skills

  • Customer service
  • Food safety
  • Menu knowledge
  • Table maintenance
  • Multitasking
  • Attention to detail
  • Food safety practices
  • Active listening
  • Register operation
  • Cleaning
  • Payment processing
  • Relationship building
  • Table setup
  • Order taking
  • Multitasking Abilities
  • Customer seating
  • Heavy lifting

Affiliations

  • I love watching movies and love filmmaking. I also write poetry, go to the gym and like playing video games such as Doom and Batman Arkham series. I also love listening to music.

Timeline

Server Assistant

Longhorn Steakhouse
02.2022 - Current

GED -

Southeastern Technical College
Joseph Hernandez