Joseph Hernandez
Glennville
Summary
My name is Joseph Hernandez and I’m a server assistant/togo’s, when I’m working morning shifts I do Togo’s and server’s assistant. At night shift I do either one. I’ve been known to do multitasking and have had compliments too. I was raised in a Christian home and was home schooled and love Jesus. Later I would get my GED and start my first job in a restaurant.
Overview
3
3
years of professional experience
Work History
Server Assistant
Longhorn Steakhouse
Hinesville
02.2022 - Current
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved customer complaints swiftly and professionally when needed.
- Carried food orders to specific restaurant tables and served guests.
- Greeted guests and answered any questions they had about the menu.
- Cleared dishes after courses for prompt table maintenance.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted in training new server assistants on job responsibilities and procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Retrieved and transported dirty tableware to dishwashing area.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Provided exceptional service to high volume of daily customers.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Greeted guests with friendliness and professionalism.
- Participated in weekly meetings with management team to discuss operational goals.
- Effectively multitasked within fast-paced environment.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Resolved guest complaints to maintain complete customer satisfaction.
- Stocked service stations with ice, napkins and straws.
- Responded promptly to requests from servers or other staff members.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Set up tables and chairs for parties and large groups.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Supported serving staff in delivering accurate and well-presented food orders.
- Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
- Pushed wheeled carts to sort items at ware wash area.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Delivered exceptional customer service through friendly interactions with guests.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Ensured that all utensils were sanitized properly before use.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Southeastern Technical College
211 Tillman St, Glennville GA 3042710-2022
Skills
- Customer service
- Food safety
- Menu knowledge
- Table maintenance
- Multitasking
- Attention to detail
- Food safety practices
- Active listening
- Register operation
- Cleaning
- Payment processing
- Relationship building
- Table setup
- Order taking
- Multitasking Abilities
- Customer seating
- Heavy lifting
Affiliations
- I love watching movies and love filmmaking. I also write poetry, go to the gym and like playing video games such as Doom and Batman Arkham series. I also love listening to music.
Timeline
Server Assistant
Longhorn Steakhouse
02.2022 - Current
GED -
Southeastern Technical College