Joseph Herndon
Woodbine
Summary
Experienced installation and repair technician with a proven track record in setting up, repairing, and configuring telecommunications equipment. Skilled at building strong customer relationships and resolving issues efficiently, even in high-pressure situations. Possesses excellent communication skills and can effectively convey technical information to both technical and non-technical individuals. Takes a meticulous approach to planning and execution, consistently delivering high-quality results while working independently or as part of a team.
Overview
19
19
years of professional experience
Work History
Network Specialist
TDS Telecoms Camden GA
11.2020 - Current
- Safety leader ran monthly safety meeting and made sure techs were working safely in field
- I am a mentor in the internship program at tds
- I help the interns get a look at telecom work
- Train all new hires at the St. Marys location.
- Works on our local construction team.
- Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
- Implemented regular backups and disaster recovery plans, safeguarding against data loss from unforeseen events.
- Streamlined troubleshooting processes, leading to faster resolution of connectivity issues.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
- Provided hands-on training sessions for staff members on various networking topics such as VPNs, firewalls, routers/switches configurations.
- Conducted thorough assessments of existing networks, identifying areas for improvement or potential risks.
- Identified and immediately resolved issues with network devices.
Wire Technician
AT&T Waycross GA
01.2015 - 11.2020
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
Craft Technician
Jered LLC
01.2006 - 12.2014
- Developed strong relationships with suppliers, ensuring access to the best materials at competitive prices.
- Contributed to a cohesive team environment by fostering open communication, demonstrating flexibility, and providing support to fellow crew members as needed.
- Maintained a safe working environment with proper ventilation, protective equipment, and adherence to safety guidelines.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Served as the primary point of contact for regulatory agencies during site visits and audits, demonstrating compliance with all applicable requirements.
Education
Associates Degree - IT Networking with Cloud Based Computing
Devry Uni.
12.2021
Skills
- Can read a schematic and blue prints to install new distribution hubs
- Team collaboration and communication
- Superb interpersonal skills
- Decisive
- Customer service
- Attention to detail
- Network troubleshooting
- Network performance monitoring
Timeline
Network Specialist
TDS Telecoms Camden GA
11.2020 - Current
Wire Technician
AT&T Waycross GA
01.2015 - 11.2020
Craft Technician
Jered LLC
01.2006 - 12.2014
Associates Degree - IT Networking with Cloud Based Computing
Devry Uni.
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