Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Hersick

Atlanta

Summary

Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.

Overview

7
7
years of professional experience

Work History

Service Engineer

Sysmex
05.2023 - Current
  • Installed, configured and tested equipment on specialized platforms.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Boosted service quality by continually updating technical knowledge and staying current with industry trends.
  • Handled multiple customer ICN's
  • Supported line transitions including moving 9100 lines with TS-10.
  • Multiple 10 perfect surveys
  • Mentor and train new FST's as well as provide support via phone to multiple co workers to troubleshoot at any time.
  • Handle on call weeks.
  • Trained on all UN and Hematology instruments. Including XE-2100.

Field Service Technician

Sysmex America, INC
09.2022 - 05.2023
  • XNL/XN/SP-50 Certified
  • XN-2000, XN-1000, XNL Install experience.
  • Admin work (CCD, Metrix, expense reports, timecard. Booking travel.)
  • Customer service via phone + on site. (scheduling, tough conversations)
  • Internal communication (Communication with coworkers and managers to best support districts.)
  • In field experience with PM’s, basic service calls, and ZMODS.
  • Ordering/Transferring/Managing sufficient part needs.

Technician 1

Sysmex
01.2022 - 09.2022
  • Prepare wagons for snap system builds. (NV/UF/UD-WGNSETs)
  • Experience building XN-3100 systems. Involved with demo de installs which required travel.
  • Metrix experience, creating RID’s to document work.
  • Blockstock assistance with repairing samplers and analyzers like CV-11’s
  • Performed pre installation processes on XP-300’s/Pochi’s/ XNL’s to prepare them for the field.
  • Following Sysmex service manuals/schematics for repair purposes.

Lube Technician/Mechanic

Buss Ford Lincoln
03.2021 - 01.2022
  • Oil changes
  • Brakes/transmission flushes/tire repair and installation/battery replacement
  • Record, track, and time each task accurately
  • Top weekly tech with the most repair orders

Production Associate

Fox Deluxe
01.2019 - 03.2021
  • Drive forklift
  • Check/ organize dates
  • Heavy lifting
  • Work with machinery

Production Associate

Baxter
02.2018 - 06.2018
  • Inspect and examine medicinal IV bags for direct use in a hospital
  • Forklift operation
  • Assembling IV bags

Education

Bachelor of Science - Cybersecuirty And Networking

Devry Univeristy
Online
01-2028

Skills

  • Assembly
  • Mechanical CAD
  • Manufacturing
  • Mechanic experience
  • Vehicle maintenance
  • Machine learning
  • Troubleshooting
  • Critical thinking
  • Customer service
  • Time management/scheduling efficiently
  • Proper organization
  • Inventory management
  • Technical support

Timeline

Service Engineer

Sysmex
05.2023 - Current

Field Service Technician

Sysmex America, INC
09.2022 - 05.2023

Technician 1

Sysmex
01.2022 - 09.2022

Lube Technician/Mechanic

Buss Ford Lincoln
03.2021 - 01.2022

Production Associate

Fox Deluxe
01.2019 - 03.2021

Production Associate

Baxter
02.2018 - 06.2018

Bachelor of Science - Cybersecuirty And Networking

Devry Univeristy

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Joseph Hersick