JOSEPH HESTER
Smyrna
Summary
Dynamic consultant with a proven track record at across multiple verticals, specializing in digital transformation and program management. Expert in Agile methodologies and data analysis, driving significant revenue growth while providing superior customer and user experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consultant
NTT DATA
Atlanta
01.2021 - Current
- Directed Program Management teams in executing complex digital transformations using Agile methodologies.
- Specialized in strategic roadmapping and enhancing customer experience throughout development lifecycle.
Program Manager
AT&T
01.2018 - 01.2021
- Company Overview: Strategic Platforms Team and Online
- Led strategic partner device launches (Apple & Samsung) and episodic marketing initiatives across AT&T's Online and App environments which accounted for over 50% of revenue across all sales channels.
- Led a cross-functional team in the continuous development and deployment of automated PowerBI, JIRA and Quickbase dashboards that gave real time status of work intake, backlog management, deployment and KPI/OKR's.
- Strategic Platforms Team and Online
Business Manager - AT&T Chief Data Office
AT&T
Atlanta
10.2017 - 11.2018
- Company Overview: Leadership Development Program
- Managed coordination between Data Insights Special Project Team (Big Data) that was responsible for the implementation of new sales channels that generated over $175MM in annual revenue.
- Coordinated a team of Data Engineers, Data Scientists and Product Managers to deliver AI and machine learning scoring models that led to a 64% YoY increase in field sales for In Home Experts (IHX) team.
- Leadership Development Program
Senior Product Manager
Cricket Wireless
02.2017 - 10.2017
- Managed DTV Now lifecycle, strategy and execution across Cricket Wireless.
- Led successful launch of DTV Now Marketing Pilot in Cricket Owned Stores and used insights to make data-driven decisions about future of content in pre-paid space.
- Led the Cricket Innovation Cell which brainstormed, planned and launched On-Device Activation (ODA) in the pre-paid wireless space.
Area Manager
AT&T
02.2016 - 02.2017
- Company Overview: Global Delivery and Assurance
- Managed the daily operations of a 24x7 Managed Customer Center with direct reports in the United States, India and the Philippines.
- Led the top performing center in the organization as well as devising and instituting the GD&A Performance Initiative program, which increased overall performance while driving employee ownership of tasks and processes.
- Global Delivery and Assurance
Regional Business Consultant
FIRST DATA
Atlanta
01.2014 - 01.2015
- Managed SunTrust relationships with SMB partners in the Metro Atlanta Area.
- Implemented Small Biz Brown Bag events and brought in local business leaders and SMEs to discuss initiatives that would drive revenue creation and customer retention.
- Increased SunTrust lead flow and close rate by 12% YoY.
Director, Operations & Strategy
XAVS
Atlanta
01.2012 - 01.2014
- Developed company-wide accounting, finance, and budget forecasts that were used to drive strategy for digital business environments.
- Led CRM implementation to streamline business sales support that streamlined sales process from signature through installation.
- Implemented open forum Change Management Monday sessions where stakeholders across the business could voice pain points and work holistically to drive mutually beneficial solutions.
Department Manager
GEORGIA-PACIFIC
Madison
01.2011 - 01.2012
- Supervised 120 employees across four shifts and managed the production, quality, reliability and safety implementation programs within the department.
- Used data-based methods and strategic planning to break 13 production records that had been standing for over a decade.
- Led Capital Project Committee efforts that increased overall facility KPIs while beating budget estimates by leveraging functional, high-performance assets from shuttered facilities.
Officer
UNITED STATES ARMY
Fort Stewart
01.2008 - 01.2011
- Held leadership positions of increasing responsibility in strategic, operational and tactical roles in support of Operation Iraqi Freedom and Operation New Dawn.
- Final assignment culminated in the daily readiness, logistical and operational management of 150 Soldiers and $165MM of equipment in forward and home station environments.
Education
MBA - Professional Program
UNIVERSITY OF GEORGIA, TERRY COLLEGE OF BUSINESS
01.2015
BA - History
UNIVERSITY OF GEORGIA
01.2007
Skills
- Leadership
- Vendor and client management
- Agile methodologies
- Program management
- Data analysis
- Digital transformation
- Customer experience
- KPI development
Certification
- SIX SIGMA (GREEN BELT), PERFORMANCE EXCELLENCE, INC., 01/01/15
- SIX SIGMA (BLACK BELT), PERFORMANCE EXCELLENCE, INC., 01/01/15
Timeline
Consultant
NTT DATA
01.2021 - Current
Program Manager
AT&T
01.2018 - 01.2021
Business Manager - AT&T Chief Data Office
AT&T
10.2017 - 11.2018
Senior Product Manager
Cricket Wireless
02.2017 - 10.2017
Area Manager
AT&T
02.2016 - 02.2017
Regional Business Consultant
FIRST DATA
01.2014 - 01.2015
Director, Operations & Strategy
XAVS
01.2012 - 01.2014
Department Manager
GEORGIA-PACIFIC
01.2011 - 01.2012
Officer
UNITED STATES ARMY
01.2008 - 01.2011
MBA - Professional Program
UNIVERSITY OF GEORGIA, TERRY COLLEGE OF BUSINESS
BA - History
UNIVERSITY OF GEORGIA
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