Joseph Karam
Dallas,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Store Manager
AAMCO Transmissions
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Customer Support Specialist
Appcohesion
01.2020 - 09.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Customer Service Manager
Outdoor Liquidators
02.2019 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Technician-Service Manage
Tires Plus Total Car Care
01.2011 - 01.2019
- Promoted twice based on sales and professional performance to lead a team of 15
- Reached or exceeded revenue goals for 4 years
- Resolved escalated customer issues in person,over the phone or via email
- learned the business from the ground up to better understand staff and customer concerns and provide internal, and external communication
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Skills
- Proven Management Skills Over Six Years
- SaaS Proficiency with Three Years Experience
- onboarding and account managment
- Nine years of sales and customer service
- Proficient in In-Person Sales
Timeline
Store Manager
AAMCO Transmissions
09.2022 - Current
Customer Support Specialist
Appcohesion
01.2020 - 09.2023
Customer Service Manager
Outdoor Liquidators
02.2019 - 02.2020
Technician-Service Manage
Tires Plus Total Car Care
01.2011 - 01.2019
Similar Profiles
Anthony EasonAnthony Eason
Center Manager at AAMCO TransmissionsCenter Manager at AAMCO Transmissions
Luke FriddleLuke Friddle
Store Manager at AAMCO TransmissionsStore Manager at AAMCO Transmissions
Wendy HulahanWendy Hulahan
Corporate Operations Manager at AAMCO TransmissionsCorporate Operations Manager at AAMCO Transmissions
Kayla Becerra-GomezKayla Becerra-Gomez
Assistant Manager at AAMCO TransmissionsAssistant Manager at AAMCO Transmissions
Joshua ChastainJoshua Chastain
Police Officer/Training Sergeant at Alpharetta Department Of Public SafetyPolice Officer/Training Sergeant at Alpharetta Department Of Public Safety