Joseph Kight
Lyons
Summary
Results-driven leader with fifteen years of experience and focus on performance. Demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Talented area supervisor with great relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Retail Associate Manager
T-Mobile
05.2023 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Ensured policies and procedures were followed and provided coaching and feedback to encourage quality performance of retail staff.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Engaged directly with customers to offer assistance and resolve complaints.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Mobile Expert
T-Mobile
01.2023 - 05.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by providing accurate information and excellent customer service.
- Worked to meet or exceed targets for activations and specific product promotions.
- Maintained up-to-date knowledge of products and promotions.
Hardlines Team Lead
Walmart Supercenter
01.2022 - 01.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Collaborated with team members to complete daily tasks and ensure all processes are completed in a timely and accurate manner.
Automotive Department Manager
Wal-Mart Supercenter
10.2019 - 01.2022
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Researched issues to obtain appropriate answers to customer inquiries.
Automotive Service Manager
Wal-Mart Supercenter
10.2009 - 10.2019
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 12 employees.
- Hired and trained new service technicians to improve efficiency of department and cultivate productive work atmosphere.
Education
High School Diploma -
Toombs County High School
Lyons, GAIndustrial Electronics Technology
Southeastern Technical College
Vidalia, GASkills
- Team Building and Motivation
- Training and Recruitment
- Delegation and Supervision
- Adaptable to Changing Demands
- Flexible Schedule
- Reporting and Performance Analysis
- Decision Making
- Willingness to Learn
- Superior Work Ethic
- Multitasking and Prioritizing
References
Janille Williams: (267) 240-1983
RSM, T-Mobile Store #302G
Christopher Mims : (912) 253-2061
Store Lead, Walmart Store #0864
Jerry White: (229) 315-2035
Consumables Coach, Walmart Store #0864
Alisha Davis: (912) 253-0325
Jack Henry Co., Customer Service Representative
Timeline
Retail Associate Manager
T-Mobile
05.2023 - Current
Mobile Expert
T-Mobile
01.2023 - 05.2023
Hardlines Team Lead
Walmart Supercenter
01.2022 - 01.2023
Automotive Department Manager
Wal-Mart Supercenter
10.2019 - 01.2022
Automotive Service Manager
Wal-Mart Supercenter
10.2009 - 10.2019
High School Diploma -
Toombs County High School
Industrial Electronics Technology
Southeastern Technical College
Similar Profiles
David M. FullerDavid M. Fuller
Reporting and Analytics Manager at T-MobileReporting and Analytics Manager at T-Mobile
Marcos MoralesMarcos Morales
Customer Service Representative at T-mobileCustomer Service Representative at T-mobile
Ashaley SifuentezAshaley Sifuentez
Sales Associate at T-MobileSales Associate at T-Mobile