JOSEPH KRAMER

Served as strategic logistics partner, identifying supply chain challenges, developing customized solutions, and coordinating with operations, pricing, and service teams to deliver best-in-class service.

• Managed daily operations to ensure efficient freight handling and delivery processes.
• Supervised staff to maintain high standards of safety and compliance in logistics.
• Coordinated shipments and schedules to optimize transportation routes and timelines.
• Developed training programs for new employees on operational procedures and policies.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

• Managed daily dispatch operations for efficient shipment coordination.
• Oversaw team performance, ensuring adherence to safety protocols.
• Coordinated with drivers for timely pick-up and delivery schedules.
• Implemented process improvements to enhance operational efficiency.
• Collaborated with customer service to resolve shipment inquiries promptly.
• Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
• Coordinated with other departments to ensure timely delivery of goods and services.