Joseph Kwolek IV
Cumming
Summary
Team leader with a proven track record in customer service and conflict resolution. Skilled in teamwork and promoting a positive work environment to enhance customer and employee satisfaction.
Overview
7
7
years of professional experience
Work History
Team Leader
Chick-fil-A
Athens
2023.12 - 2025.06
- Led team members to streamline daily operations and enhance service delivery.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Cultivated positive work environment through proactive communication and support for team members.
- Coordinated distribution team operations and managed level 200 at Sanford Stadium during UGA gamedays.
Team Member
Chick-fil-A
Athens
2022.08 - 2023.12
- Provided exceptional customer service in fast-paced restaurant environment.
- Collaborated with team members to maximize productivity and efficiency.
- Collaborated with team members to ensure smooth workflow during shifts.
- Maintained a clean and organized work area throughout shift.
Delivery Driver
Papa Johns
Suwanee
2018.09 - 2021.01
- Delivered orders promptly and accurately to customers in assigned areas.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and company loyalty.
- Assisted in training new drivers on delivery routes and company policies.
Education
High School Diploma -
Lambert High School
Suwanee, GA2018-05
Skills
- Customer service
- Conflict resolution
- Staff motivation
- Relationship building
- Teamwork and collaboration
Timeline
Team Leader
Chick-fil-A
2023.12 - 2025.06
Team Member
Chick-fil-A
2022.08 - 2023.12
Delivery Driver
Papa Johns
2018.09 - 2021.01
High School Diploma -
Lambert High School