Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Kwolek IV

Cumming

Summary

Team leader with a proven track record in customer service and conflict resolution. Skilled in teamwork and promoting a positive work environment to enhance customer and employee satisfaction.

Overview

7
7
years of professional experience

Work History

Team Leader

Chick-fil-A
Athens
12.2023 - 06.2025
  • Led team members to streamline daily operations and enhance service delivery.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Cultivated positive work environment through proactive communication and support for team members.
  • Coordinated distribution team operations and managed level 200 at Sanford Stadium during UGA gamedays.

Team Member

Chick-fil-A
Athens
08.2022 - 12.2023
  • Provided exceptional customer service in fast-paced restaurant environment.
  • Collaborated with team members to maximize productivity and efficiency.
  • Collaborated with team members to ensure smooth workflow during shifts.
  • Maintained a clean and organized work area throughout shift.

Delivery Driver

Papa Johns
Suwanee
09.2018 - 01.2021
  • Delivered orders promptly and accurately to customers in assigned areas.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Assisted in training new drivers on delivery routes and company policies.

Education

High School Diploma -

Lambert High School
Suwanee, GA
05-2018

Skills

  • Customer service
  • Conflict resolution
  • Staff motivation
  • Relationship building
  • Teamwork and collaboration

Timeline

Team Leader

Chick-fil-A
12.2023 - 06.2025

Team Member

Chick-fil-A
08.2022 - 12.2023

Delivery Driver

Papa Johns
09.2018 - 01.2021

High School Diploma -

Lambert High School
Joseph Kwolek IV