Team leader with a proven track record in customer service and conflict resolution. Skilled in teamwork and promoting a positive work environment to enhance customer and employee satisfaction.
Overview
7
7
years of professional experience
Work History
Team Leader
Chick-fil-A
Athens
12.2023 - 06.2025
Led team members to streamline daily operations and enhance service delivery.
Resolved customer complaints promptly to ensure satisfaction and loyalty.
Cultivated positive work environment through proactive communication and support for team members.
Coordinated distribution team operations and managed level 200 at Sanford Stadium during UGA gamedays.
Team Member
Chick-fil-A
Athens
08.2022 - 12.2023
Provided exceptional customer service in fast-paced restaurant environment.
Collaborated with team members to maximize productivity and efficiency.
Collaborated with team members to ensure smooth workflow during shifts.
Maintained a clean and organized work area throughout shift.
Delivery Driver
Papa Johns
Suwanee
09.2018 - 01.2021
Delivered orders promptly and accurately to customers in assigned areas.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and company loyalty.
Assisted in training new drivers on delivery routes and company policies.