Joseph Moore
Camilla
Summary
Results-driven professional prepared for role. Brings valuable experience in recovery operations with track record of effective team collaboration and delivering impactful results. Known for adaptability and dependability in meeting changing needs. Proficient in recovery techniques and maintaining high standards.
Overview
7
7
years of professional experience
Work History
Birth Tissue Recovery Technician
TelaGen
07.2023 - Current
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.
- Stayed current with changes in healthcare legislation and regulations affecting HIPAA compliance by attending industry conferences and seminars.
- Assisted clients in understanding their rights under HIPAA laws through consultations, increasing satisfaction rates among patients concerned about privacy issues.
- Skilled at working independently and collaboratively in a team environment.
Manager on Duty
Advanced Auto Parts
04.2021 - 07.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained compliance with company policies, objectives, and communication goals.
- Boosted team performance by developing customer service training materials and conducting service training.
Customer Service Representative
Shell Rapid Lube
06.2018 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Pelham High School
05.2006
Skills
- Customer Service
- Key Holder
- Microsoft Office, PowerPoint, Excel, and mathematical skills (10 years)
- Inventory management
- Team leadership
- Process improvement
- Effective communication
- HIPAA regulations
- HIPAA compliance
- Written and verbal communication
- Patient confidentiality
- File organization
Timeline
Birth Tissue Recovery Technician
TelaGen
07.2023 - Current
Manager on Duty
Advanced Auto Parts
04.2021 - 07.2023
Customer Service Representative
Shell Rapid Lube
06.2018 - 04.2021
High School Diploma -
Pelham High School
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