Joseph O'Brien
Kennesaw
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at First Watch. Proven ability to enhance guest engagement and optimize dining experiences through effective team collaboration and menu memorization. Recognized for resolving customer complaints swiftly, ensuring satisfaction in high-volume settings.
Overview
2027
2027
years of professional experience
Work History
Server
First Watch
Chamblee, Ga
2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to facilitate seamless food service operations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Server
Dennys Restaurant
Miami Lakes
2015 - 2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed table assignments efficiently, optimizing seating arrangements to enhance workflow and minimize wait times.
- Trained new staff on menu items and service protocols, fostering a collaborative team atmosphere.
- Collaborated with kitchen staff to ensure timely food delivery, maintaining high standards of quality and presentation.
- Resolved customer complaints swiftly, demonstrating effective problem-solving skills while maintaining positive dining experiences.
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced dining options.
Server
Outback Steakhouse
North Miami
2014 - 2016
- Assisted in training new servers on menu knowledge and service standards.
- Adapted to changing demands, demonstrating flexibility during peak hours.
- Utilized point-of-sale system for accurate order entry and payment processing.
- Communicated effectively with guests to address inquiries and resolve issues promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
PF Changs Restaurant
Aventura, FL
2011 - 2014
- Oversaw daily operations during peak hours, coordinating team efforts to achieve seamless service delivery.
- Mentored junior servers in best practices for upselling and enhancing guest engagement strategies.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server Assistant
Macaroni Grill
Pembroke Pines, FL
2008 - 2011
- Assisted servers in delivering exceptional dining experiences by promptly clearing and setting tables.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Supported management in training new team members on restaurant protocols and service standards.
- Implemented process improvements that increased table turnover rates while maintaining quality service standards.
- Greeted customers warmly to provide exceptional customer service.
Education
High School Diploma -
Hallandale High
Hallandale, FLNo Degree - Sports Journalism
Broward College
Davie, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- High volume dining
- Team collaboration
- Food running
- Menu memorization
- Safe food handling
- Cleanliness standards
Timeline
Server
First Watch
2025 - Current
Server
Dennys Restaurant
2015 - 2025
Server
Outback Steakhouse
2014 - 2016
Server
PF Changs Restaurant
2011 - 2014
Server Assistant
Macaroni Grill
2008 - 2011
High School Diploma -
Hallandale High
No Degree - Sports Journalism
Broward College