Joseph Ragone
Savannah
Summary
Dedicated and professional individual with a proven track record of consistently meeting company goals through organized practices. Thrives under pressure and excels in adapting to new situations and challenges to enhance the organizational brand. Successfully grew the Raleigh and Greensboro branches from inception to generating over $1.7M in annual revenue each, while maintaining over 50% customer base retention into the second year of operation. Skilled branch manager with a strong background in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving abilities. Brings expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Insight Pest Solutions
09.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Insight Pest Solutions
03.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Vice President of Regional Operations
Aruza Pest Control
10.2021 - 02.2022
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Interacted well with customers to build connections and nurture relationships.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Assisted in recruiting, hiring and training of team members.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Branch Manager
Aruza Pest Control
03.2019 - 09.2021
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Assessed employee performance and developed improvement plans.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Branch Manager
Aruza Pest Control
03.2019 - 06.2021
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Identified and capitalized on community business opportunities with effective networking.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Assessed employee performance and developed improvement plans.
Certified Pest Control Technician
Moxie Pest Control
03.2011 - 02.2019
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Factored in current climate and property specifications when preparing and applying chemicals.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Uncovered structural issues caused by termites and notified customer.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Inspected commercial and residential buildings and structures for pest issues.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Provided free home inspections to potential clients in effort to increase company exposure and business leads.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
- Drafted and completed service agreements with high level of accuracy.
- Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.
- Drove to customer residences and places of business to inspect for pests.
- Fostered excellent service leading to positive online reviews.
- Applied pesticides to inside and outside of structures utilizing company protocols.
Education
High School Diploma -
Athens Drive High School
Raleigh, NC05.2022
Skills
- Decision Making
- Quality Assurance
- Training Management
- Goal Setting
- Performance Assessment
- Verbal and Written Communication
- Team Leadership
- Employee Motivation
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- In my first year as a Branch Manager I led the company in overall sales and growth with just over $700,000 in added revenue.
Certification
- Structural Pest Control License in NC (P phase)
- Ornamental License in NC
Timeline
Branch Manager
Insight Pest Solutions
09.2024 - Current
Branch Manager
Insight Pest Solutions
03.2022 - Current
Vice President of Regional Operations
Aruza Pest Control
10.2021 - 02.2022
Branch Manager
Aruza Pest Control
03.2019 - 09.2021
Branch Manager
Aruza Pest Control
03.2019 - 06.2021
Certified Pest Control Technician
Moxie Pest Control
03.2011 - 02.2019
- Structural Pest Control License in NC (P phase)
- Ornamental License in NC
High School Diploma -
Athens Drive High School
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