JOSEPH REYES
Lawrenceville
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Employee Engagement Coordinator (Contractor)
Ultimate Kronos Group (UKG)
06.2025 - 02.2026
- Assist employees in accessing and navigating benefits system
- Educate employees on system enhancements related to benefits
- Provide explanation of benefits option based on client summary plan description/s
- Establish and maintain effective relationships with client benefits and HR managers
- Responsible for creating and monitoring client interactions via CRM system
- Participate in client related meetings as needed
- Assist with client audits as requested
Employee Engagement Coordinator (Contractor)
Ultimate Kronos Group (UKG)
07.2024 - 02.2025
- Assist employees in accessing and navigating benefits system
- Educate employees on system enhancements related to benefits
- Provide explanation of benefits option based on client summary plan description/s
- Establish and maintain effective relationships with client benefits and HR managers
- Responsible for creating and monitoring client interactions via CRM system
- Participate in client related meetings as needed
- Assist with client audits as requested
Customer Service Representative
TruGreen Lawn Care
09.2023 - 05.2024
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Developed and updated databases to handle customer data.
- Processed debit and credit card and electronic check payments.
- Educated customers about billing, payment processing and support policies and procedures.
Teller
Wells Fargo
01.2023 - 09.2023
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05-2019
High School Diploma -
Peachtree Ridge Highschool
Suwanee, GA05-2019
Skills
- Computer literacy
- Time management
- De-Escalation Techniques
- Customer relationship building
- Microsoft Office
- Payment Processing
- Bilingual (Spanish)
- Call Center Customer Service
- MS Office
- Phone etiquette
- Account management
- Guest services
Certification
Driver's License
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Employee Engagement Coordinator (Contractor)
Ultimate Kronos Group (UKG)
06.2025 - 02.2026
Employee Engagement Coordinator (Contractor)
Ultimate Kronos Group (UKG)
07.2024 - 02.2025
Customer Service Representative
TruGreen Lawn Care
09.2023 - 05.2024
Teller
Wells Fargo
01.2023 - 09.2023
High School Diploma -
Peachtree Ridge High School
High School Diploma -
Peachtree Ridge Highschool