Joseph Woods
Summerville
Summary
Dynamic 911 Emergency Dispatcher with proven expertise at Chattooga County 911, adept at prioritizing critical calls and enhancing response times. Skilled in decision-making and information gathering, I fostered strong relationships with first responders, ensuring effective coordination during emergencies. Certified in NIMS and BLS, I thrive in high-pressure environments, demonstrating patience and resilience.
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Chattooga County 911
01.2021 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Trained new employees on everything that entails dispatching in a high volume call center
Firefighter Engineer
Trion Fire Department
01.2020 - 04.2023
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Education
Certificate - Emergency Medical Technician Basic
Georgia Northwestern Technical College
Rome, GA02-2025
High School Diploma -
Trion High School
Trion, GA05-2011
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Situational awareness
- Information gathering
- Computer skills
- Decision-making
- NIMS
- EVOC
- Communications Certificate
- TIMS
- BLS Provider
- NREMT-B
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- Georgia Fire and Life safety Educator
- Practical Fireground Hydraulics
- AHA-BLS
- FEMA training
- TIMS
- EVOC
- Active Shooter Course
- Congeitial Adrenal Hyperplasia Certificate
Timeline
911 Emergency Dispatcher
Chattooga County 911
01.2021 - Current
Firefighter Engineer
Trion Fire Department
01.2020 - 04.2023
Certificate - Emergency Medical Technician Basic
Georgia Northwestern Technical College
High School Diploma -
Trion High School
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