Joseph W Dickinson
Rossville
Summary
Service Technician with robust background in various industries, including automotive and home appliances. Known for problem-solving ability, precise diagnostic skills, and efficient repair techniques. Demonstrated skill in improving customer satisfaction through quality service delivery. Previous work has made significant contributions to operational efficiency and productivity improvements. Great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment. Proficient service technician bringing several years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Technician
Expertservicesllc
Ooltewah
06.2024 - Current
- Maintained certifications and completed training on systems and components.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Conducted preventive maintenance on a variety of machines and systems.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new appliances, wiring and machinery in homes with defective equipment.
Service Technician
Hobart Service
Chattanooga
04.2016 - 04.2024
- Maintained certifications and completed training on systems and components.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Conducted preventive maintenance on a variety of machines and systems.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Repaired faulty components such as motors, pumps, valves, switches.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Trained new team members on service processes to increase productivity.
- Inspected equipment for proper operation and safety hazards prior to use.
- Troubleshot electrical circuits using schematics and diagrams.
- Completed scheduled appointments on time to drive quality service.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Diagnosed problems and determined solutions for various customer issues.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Service Technician
Expert Services Appliance-Hvac
Ooltewah
02.2010 - 04.2016
- Maintained certifications and completed training on systems and components.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Conducted preventive maintenance on a variety of machines and systems.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Service Technician
Maintenance Plus
Chattanooga
06.2000 - 07.2000
- Maintained certifications and completed training on systems and components.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Conducted preventive maintenance on a variety of machines and systems.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Repaired faulty components such as motors, pumps, valves, switches.
- Trained new team members on service processes to increase productivity.
- Troubleshot electrical circuits using schematics and diagrams.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Set up and operated mechanical and manual tools and equipment.
Electrician Technician
Metropolitan Lighting Services
St Louis
06.1998 - 06.2000
- Installed conduit, wiring and electrical systems in residential buildings.
- Identified and resolved problems with electrical circuits, equipment, or components using testing instruments such as ohmmeters, voltmeters and oscilloscopes.
- Handled repairs for both residential and commercial customers.
- Frequently worked overtime, weekends and holidays.
- Verified continuity of circuits in electrical wiring systems using testing devices such as ohmmeters.
- Troubleshot malfunctioning equipment to determine root causes of malfunctions.
Education
Industrial Maint. Certification - Industrial Engineering
Wilco Career Center
Romeoville, IL07-1985
Skills
- Equipment maintenance
- Troubleshooting techniques
- Preventive maintenance
- Electrical circuit analysis
- Installation techniques
- Project management
- Safety inspections
- System repairs
- Maintenance scheduling
- Computer skills
- Diagnostic skills
- commercial resteraunt equipment expertise
- Equipment troubleshooting
- Hand tool expertise
- Troubleshooting and diagnosis
- Inventory management
- Power tools usage
- Complex repair planning
- Teamwork
Certification
- EPA Certification, Safety Ace,
Timeline
Service Technician
Expertservicesllc
06.2024 - Current
Service Technician
Hobart Service
04.2016 - 04.2024
Service Technician
Expert Services Appliance-Hvac
02.2010 - 04.2016
Service Technician
Maintenance Plus
06.2000 - 07.2000
Electrician Technician
Metropolitan Lighting Services
06.1998 - 06.2000
Industrial Maint. Certification - Industrial Engineering
Wilco Career Center
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