JOSE R. FREIRE
Byron,GA
Summary
To obtain a position in an organization where I’m able to contribute to its growth and profitability by using excellent analytical problem-solving, oral and written communication and organizational skills. In turn, I’d like to gain exposure and expertise so I can build a strong, successful career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fire & Theft Investigator
Progressive Insurance
07.2023 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough interviews with customers, employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.
- Collaborated with federal agencies on investigations.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Complete Intellerisk and Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Rep advisory board.
ARBI- Injury Representtive
Progressive Insurance
07.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Review and evaluate Attorney injury time limit demands as well as medical records and treatment records.
- negotiate and settle injury claims.
Claims Adjuster
Progressive Insurance
10.2021 - 07.2022
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of Insureds, witnesses and claimants to gather facts and information.
- Investigated claims involving potential and suspected fraudulent activities.
- Reviewed police reports and physical property damage to determine extent of liability.
- Trained new staff members in claims process and handling.
- Analyzed information gathered by investigations to report findings and recommendations.
Lead Patient Financial Representative
Baptsist Hospital
04.2018 - 10.2021
- Established financial arrangements for self-pay patients.
- Accurately reviewed and updated patient and financial information.
- Negotiated settlements and payment plans.
- Process and submit daily accuracy and unattended reports
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Monitor 10-employee team while handling day-to-day accounting processes and financial accuracy
Education
Bachelor of Arts - Business Administration And Management
Miami-Dade College
Miami, Florida07.2013
Skills
- Microsoft office, Illustrator, QuickBooks, and Eagle Soft
- Intellelead
- Accounts payable
- Problem Solving
- Detail orientated
- Quick Learner
- Customer Care
- Excellent Communication Skills
- Team Leadership
- Bilingual
Accomplishments
Certification
Florida Certified Public Notary 2017-Present
Awards
Consecutively awarded "Employee of the Quarter" for the months of January through June in 2021
Timeline
Fire & Theft Investigator
Progressive Insurance
07.2023 - Current
ARBI- Injury Representtive
Progressive Insurance
07.2022 - 07.2023
Claims Adjuster
Progressive Insurance
10.2021 - 07.2022
Lead Patient Financial Representative
Baptsist Hospital
04.2018 - 10.2021
Florida Certified Public Notary 2017-Present
Bachelor of Arts - Business Administration And Management
Miami-Dade College
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