Josh Lenz
Conyers
Summary
Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control, safety compliance, and staff development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shop Manager
Royal Flush Plumbing
02.2023 - 03.2025
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Managed inventory levels of 50+ plumbing trucks
- Towing and operation of heavy equipment (excavators, skid steers, scissor lifts, ect).
- Assisted plumbers on commercial and residential service calls.
Customer Service Staff
Publix Super Markets, Inc.
06.2007 - 02.2023
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Trained new personnel regarding company operations, policies and services.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
Education
Biology
Georgia College And State University
Milledgeville, GASkills
- OSHA 30-Hour Certification
- Safety Compliance
- Service Excellence
- Customer Engagement
- Cash Management
- Record Keeping
- Effective Task Delegation
- Point Of Sale Systems
- Training Management
Certification
OSHA 30-Hour Certification
Timeline
Shop Manager
Royal Flush Plumbing
02.2023 - 03.2025
Customer Service Staff
Publix Super Markets, Inc.
06.2007 - 02.2023
Biology
Georgia College And State University
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