Josh McNeill
Atlanta
Summary
Results-driven and values-based professional with 9+ years of progressive growth at The Home Depot. Proven expertise in B2B sales support, customer experience leadership, and cross-functional collaboration. Skilled in identifying customer needs, building strong customer relationships, and driving revenue through strategic initiatives.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
The Home Depot
11.2024 - Current
- Support Outside Sales Representatives by identifying high-growth accounts and generating leads across multiple markets.
- Conduct outreach to pitch value-added services and coordinate meetings between OSRs and customers.
- Leverage CRM data to analyze spend patterns, project activity, and growth potential.
- Align with OSRs on territory strategies to drive lead conversion and pipeline development.
Pro Customer Experience Manager
The Home Depot
11.2022 - 11.2024
- Led front-end operations and coached teams to exceed Voice of the Customer (VOC) metrics.
- Strengthened OSR and Pro desk collaboration to drive in-store B2B sales.
- Used P&L statements to identify revenue opportunities and optimize performance.
- Resolved delivery issues by partnering with vendors and logistics teams to ensure customer satisfaction.
Specialty Department Supervisor
The Home Depot
11.2021 - 11.2022
- Oversaw sales strategy, merchandising, and inventory for specialty departments.
- Provided consultative selling approach and bridged gap between Pro and Specialty departments.
- Trained and developed 20+ associates, improving cross-functional performance.
Pro Account Sales Associate
The Home Depot
05.2021 - 11.2021
- - Managed Pro accounts, delivering tailored support and consultative selling.
- - Drove sales through vendor partnerships and proactive account management.
- - Increased account revenue by 23% during tenure.
Head Cashier
The Home Depot
05.2016 - 05.2021
- Managed front-end operations, including scheduling, cash handling, and customer issue resolution.
- Trained cashiers on POS systems, policies, and service standards.
- Cross trained associates in varying departments to support business needs.
Education
B.A. - Public Relations & Advertising
Sam Houston State University
Huntsville, TX12-2020
Skills
- Customer Engagement, Sales Development, CRM & POS Systems, B2B Account Management, Team Leadership, Cross-Functional Collaboration, Retail Operations, P&L Analysis, Consultative Selling
Websites
Midsouth Regional Vice President Award - Excellent Customer Service
Excellent Customer Service and Building Strong Relationships
Timeline
Sales Development Representative
The Home Depot
11.2024 - Current
Pro Customer Experience Manager
The Home Depot
11.2022 - 11.2024
Specialty Department Supervisor
The Home Depot
11.2021 - 11.2022
Pro Account Sales Associate
The Home Depot
05.2021 - 11.2021
Head Cashier
The Home Depot
05.2016 - 05.2021
B.A. - Public Relations & Advertising
Sam Houston State University
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