Result-driven, with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
E*TRADE From Morgan Stanley
07.2022 - 12.2024
Promoted available products and services to customers during service, account management, and order calls.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Conducted research to answer questions and handle issues using multiple systems and resources.
Addressed and resolved customer complaints and issues to improve satisfaction.
Retained updated knowledge of market competition and related offerings to generate favor for advisors.
Placed trades, handle money movements and account transfers for clients.
Administrative Assistant
Brightview Accounting
11.2020 - 07.2022
Assist in preparing financial statements and help maintain accurate AP/AR books
Perform daily accounting tasks such as monthly financial reporting, general ledger entries, payments record and adjustments
Help make calls and emails to clients in a professional and timely manner.
Transcribed and organized information to assist in preparing speeches and presentations.
Customer Service Representative
CORE Response: Community Organized Relief Effort
11.2020 - 06.2021
Provided excellent care and service to patients needing COVID-19 testing and vaccine
Made calls to patients about tests, results, and answered any questions
Organized van when packing up or moving sites for the mobile unit.
Financial Analyst Intern
Publix Super Market
07.2019 - 04.2020
Analyzed and monitored statistical data trends.
Prepared informational tax spreadsheets.
Monitored organization's performance against competitors.
Maintained database by verifying information and recording new information when needed.