Josh Rosendahl
Cumming
Summary
Dynamic executive with extensive experience in operational leadership and strategic business planning at Mortgage Assurance, Inc. Implemented cost control measures that significantly enhanced profitability and promoted cross-functional collaboration. Demonstrated expertise in IT infrastructure and vendor management, successfully driving technology integration to streamline processes and boost efficiency.
Overview
17
17
years of professional experience
Work History
Chief Operating Officer
Mortgage Assurance, Inc
Atlanta
01.2023 - Current
- Lead all facets of business operations including finance, marketing, IT, and administration.
- Streamlined internal workflows and reduced operational costs by implementing data-driven strategies.
- Conducted financial forecasting and implemented cost control measures, improving overall profitability.
- Fostered a results-oriented culture, managing teams and affiliated companies across multiple departments.
- Identified new business opportunities through market research analysis.
- Oversaw production activities from design through delivery of products or services.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Supported CEO with operational insights and strategic decision-making.
Director of Mortgage Technology
Mortgage Assurance Inc
Atlanta
01.2016 - 01.2022
- Company Overview: DBA Brightath Mortgage.tail Sales division)
- Oversaw the planning and deployment of mortgage software platforms, including CRM tools.
- Integrated technology into daily mortgage workflows, reducing loan cycle times.
- Assessed employee performance against established benchmarks or targets.
- Monitored market conditions and competitor activities to inform business decisions.
- Facilitated collaboration between teams by encouraging open communication channels.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Led vendor negotiations and ensured compliance with tech and regulatory standards.
- Provided training and support to staff on new technologies.
IT Manager
Mortgage Assurance, Inc
Atlanta
01.2012 - 01.2015
- Directed IT strategy, infrastructure upgrades, and network security initiatives.
- Designed scalable systems that supported business growth and remote work capabilities.
- Developed internal IT policies, disaster recovery protocols, and technology SOPs.
IT Specialist
Terrace Mortgage Company
Atlanta
01.2010 - 01.2011
- Delivered hardware and software support across the organization.
- Maintained and upgraded internal systems and servers.
- Supported CRM configuration and troubleshooting, contributing to improved client retention.
- Implemented backup procedures to ensure data integrity and availability.
- Installed operating systems, applications, patches, updates. as needed.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Assisted in the implementation of new technologies and systems to improve efficiency.
Mortgage Post-Closing Manager
Terrace Mortgage Company
Atlanta
01.2008 - 01.2010
- Managed end-to-end post-closing processes, ensuring timely and accurate loan delivery.
- Collaborated with underwriting and processing teams to resolve trailing document issues.
- Ensured compliance with investor and regulatory guidelines, reducing buybacks and penalties.
Education
Bachelor of Science - Business Administration & Economics Minor
Oglethorpe University
Atlanta01.2007
High School - Business Concentration
Stockbridge High School
Stockbridge, GA01.2003
Skills
- Operational leadership and team management
- IT infrastructure and network administration
- Financial Reporting & Cost Analysis
- CRM Implementation & Oversight
- Strategic Business Planning
- Cross-Functional Collaboration
- Vendor management
- Technology integration
- Fiscal oversight
Accomplishments
- Inducted into Oglethorpe Athletic Hall of Fame | Class of ‘07
- Who's Who
- National Honor's Society
- Sigma Alpha Epsilon Fraternity Risk Management
References
Available upon request
Professional Development
- 17 Years of On-the-Job Experience in Mortgage, IT, and Operations
- Self-taught expertise in CRM systems, network administration, and financial analysis
- Participated in company-led training in leadership, technology, and compliance
References
References available upon request.
Timeline
Chief Operating Officer
Mortgage Assurance, Inc
01.2023 - Current
Director of Mortgage Technology
Mortgage Assurance Inc
01.2016 - 01.2022
IT Manager
Mortgage Assurance, Inc
01.2012 - 01.2015
IT Specialist
Terrace Mortgage Company
01.2010 - 01.2011
Mortgage Post-Closing Manager
Terrace Mortgage Company
01.2008 - 01.2010
Bachelor of Science - Business Administration & Economics Minor
Oglethorpe University
High School - Business Concentration
Stockbridge High School
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