Joshawn Jones
Smyrna
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Longhorn Steakhouse. Proven ability to enhance guest experiences through personalized service and effective team collaboration. Strong cash handling expertise complemented by a solid work ethic, consistently achieving high customer satisfaction and fostering lasting relationships.
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
4
4
years of professional experience
Work History
Server
Longhorn Steakhouse
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Package Handler
UPS
05.2021 - 05.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Sales Associate
Old Navy, Gap
10.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Computer Science
Georgia State University
Atlanta, GA05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- System design
- Deep learning
- Web development
Timeline
Server
Longhorn Steakhouse
06.2024 - Current
Package Handler
UPS
05.2021 - 05.2024
Sales Associate
Old Navy, Gap
10.2020 - 05.2021
Associate of Science - Computer Science
Georgia State University
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