Joshua Braithwaite
Atlanta
Summary
Current UGA online student, recent MISM graduate with 4+ years of experience in customer service, residential leadership, and event coordination. Proven ability to lead peer groups, manage campus housing operations, and support community engagement initiatives. Proficient in SQL, R, Python, and Tableau, with a growing interest in applying analytics to sports performance and business strategy.
Overview
7
7
years of professional experience
Work History
Market Attendant & Restaurant Host
Hyatt Regency Hotel
05.2022 - Current
- Provide guests with attentive service, accurately taking food and beverage orders and offering menu information and recommendations.
- Oversee inventory control and conduct cash transactions while upholding a clean and hospitable dining space.
- Facilitate guest seating and dining flow, collaborating with service team members for efficient table management and special request fulfillment.
- Respond to customer inquiries and concerns with prompt and courteous resolutions, contributing to improved guest satisfaction.
Resident Assistant
Columbus State University
08.2022 - 05.2024
- Designed and implemented 15+ programs (wellness fairs, diversity panels, finals-week fuel stations) to foster community and student success.
- Coordinated front desk responsibilities and participated in on-call rotations to uphold a secure and welcoming residential atmosphere.
- Increased on-campus game attendance by 25% through RA-led 'Game Day Walks, improving student-athlete visibility and campus engagement.
- Supervised a residence hall floor of 40+ students, responding to urgent needs including mental-health crises and policy enforcement.
- Served as peer mentor to 5-8 club football players living on my floor providing academic support, time-management coaching, and guidance on balancing athletics with campus life.
- Housing Assistant
Team Member
Chick-fil-A
08.2020 - 08.2021
- Delivered high-quality customer service, efficiently processed orders, and managed monetary transactions with accuracy.
- Executed food preparation tasks, including sandwich assembly, adhering to recipe and presentation standards.
- Maintained strict adherence to safety and health guidelines, contributing to a clean and compliant workplace.
Rides Attendant
Six Flags Over Georgia
03.2019 - 08.2019
- Maintained rigorous safety protocols to ensure guest protection, managing emergency situations with prompt and effective responses.
- Delivered exceptional guest service, fostering a welcoming atmosphere and providing assistance during ride boarding procedures.
Education
Masters Of Business - Business and Technology
University Of Georgia
Athens, Georgia05-2027
Bachelor of Business - Management Information Systems
Columbus State University
Columbus, Georgia05.2025
Skills
- Proficient in SQL, R, Python, Tableau
- Proficient in Microsoft Office & Google Suite
- Data Entry
- Team Leadership
- Time Management
- Event planning & Coordination
- Conflict Resolution
Timeline
Resident Assistant
Columbus State University
08.2022 - 05.2024
Market Attendant & Restaurant Host
Hyatt Regency Hotel
05.2022 - Current
Team Member
Chick-fil-A
08.2020 - 08.2021
Rides Attendant
Six Flags Over Georgia
03.2019 - 08.2019
Bachelor of Business - Management Information Systems
Columbus State University
Masters Of Business - Business and Technology
University Of Georgia