Joshua Buckner
Norcross
Summary
Friendly and positive Customer Service Specialist with a knack for creating positive interactions, committed to ensuring every customer feels valued and heard throughout their journey.
Overview
10
10
years of professional experience
Work History
Customer Service Associate / Loader
Lowes Company, Inc
11.2019 - Current
- Retrieving, loading, and replenishing merchandise while helping customers
- Helped a large volume of customers and answered more than 50 calls a day with a positive attitude and focus on customer satisfaction.
- The Customer Service Associate/Loader assists customers by loading merchandise into their vehicles
- Demonstrated safety while lifting and moving merchandise for staff and customers frequently throughout the shift
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
Customer Sales Rep.
Sneakers Co.
01.2019 - 09.2019
- Provided elite customer service to all patrons while meeting annual quota at 100%
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Completed weekly stock and inventory assignments; answered phones to execute orders
- Assisted call-in customers with questions and orders.
Customer Service Associate / Delivery
Lowes Company, Inc.
03.2017 - 11.2018
- Maintained a safe working environment through adherence to safety protocols and regular equipment inspections.
- Participated in periodic physical inventory counts, aiding in maintaining accurate stock
- Answered 50 + calls per day
- Being friendly, professional, and engaging customers to help answer questions
- Retrieving, loading, and replenishing merchandise
- Helping customers and staff move merchandise safely
- Lifts and moves merchandise for staff and customers frequently throughout his/her shift
- Execute orders and delivery descriptions to the customers satisfaction
- Participated in periodic physical inventory counts, aiding in maintaining accurate stock records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Advisor
Georgia Southwestern Game Room
01.2015 - 01.2017
- Be on time and ready to work when scheduled and responsible as a key holder
- Assist in recruiting, hiring, training, scheduling, supervising, and evaluating game room attendants
- Maintain an updated inventory of video games, systems, equipment, and supplies
- Monitor the game room while on duty
- Check out games, controllers, and other equipment to participants
- Keep the game room neat and organized
- Notify the director of any equipment or repair needs
- Submit timely marketing requests to marketing assistant for upcoming programs
- Conduct regular Game Room staff meetings
- Keep an accurate record of hours worked and submit timesheet when due
Education
Business/Sports Management -
Georgia Southwestern State University
Americus, GA01.2017
Skills
- Organized
- Customer complaint resolution
- Customer Relations
- Problem Solving
- Product Knowledge
- Computer proficiency in MS Word and Excel
- Order Picker operation
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Customer Service Associate / Loader
Lowes Company, Inc
11.2019 - Current
Customer Sales Rep.
Sneakers Co.
01.2019 - 09.2019
Customer Service Associate / Delivery
Lowes Company, Inc.
03.2017 - 11.2018
Advisor
Georgia Southwestern Game Room
01.2015 - 01.2017
Business/Sports Management -
Georgia Southwestern State University