JOSHUA COWARD
Marietta
Summary
Experienced with conducting thorough inspections and identifying areas for improvement. Utilizes range of inspection techniques to ensure compliance with standards. Track record of effective collaboration and problem-solving to enhance operational efficiency.
Overview
19
19
years of professional experience
Work History
Certified Foundation Inspector
AquaGuard Foundation Solutions
05.2024 - Current
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
- Facilitated cross-departmental collaborations to address and rectify compliance issues identified during inspections.
- Coordinated with project managers to schedule inspections at critical phases, ensuring timely completion without delays.
Sales Inspector
Orkin Pest & Termite Control
07.2013 - 05.2024
- Spearheaded initiatives to improve internal communication between sales teams and other departments for greater efficiency in operations.
- Managed a territory effectively, prioritizing high-value accounts for maximum results.
- Conducted regular market research to stay informed of industry trends and competitor activity.
- Mentored junior sales inspectors, providing guidance on best practices and techniques for success.
- Developed strong client relationships through consistent communication and timely followups.
- Facilitated positive customer experiences by addressing concerns promptly and professionally.
- Improved customer satisfaction with thorough product knowledge and demonstrations.
- Provided comprehensive reports on sales activities, ensuring transparency within the organization about progress towards goals.
- Organized training sessions on new products or services as they were introduced into the marketplace.
- Identified opportunities for cross-selling or upselling existing clients, increasing long-term value of accounts held by the company.
- Used consultative sales approach to understand and meet customer needs.
- Serviced existing accounts on regular basis to maximize revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
Outside Sales Representative
Terminix
01.2013 - 07.2013
- Responsible for developing sales leads and as well as following up with any incoming leads.
- Partnering with homeowners to determine their needs and identify the products and services that best meet customer needs.
- Record accurate measurements and write correct descriptions of property inspected.
- Responsible for reaching monthly sales goals and exceeding the expectations.
- Accurately managing my time to accommodate appointments and leads.
2nd Class Fitter/Welder
GENERAL DYNAMICS-nasso-Earl Industries
01.2011 - 01.2013
- Experienced in operating heavy machinery which include but is not limited to: overhead crane, machine press, machine shear, table saw and forklift operator.
- Daily tasks include torch cutting, welding, grinding, fitting, rigging, and any other tasks assigned.
- Tasked weekly with an assignment, required to meet deadlines efficiently and accurately.
- Ability to read blue prints accurately to complete task.
3rd Class Fitter/Welder
Steel America
01.2010 - 01.2011
- Conducted spot welding, torch cutting, burning, grinding and consulted blue prints with team.
- Tool Room Repair and Distribution Manager.
- Forklift Certified.
Manager of Sales and Store Operations
Oreck Vacuums
01.2008 - 01.2010
- Aggressively recruited by store owner.
- Responsible for the Quality Assurance, Loss Prevention, Customer Satisfaction and guarantee of merchandise.
- Tendered all transactions using Quickbook.
- Head of repair operations which included all preventative maintenance and repairs.
- Held weekly division meetings to go over sales strategies, product promotions, store goals, incentive programs and recognition of top seller.
- Responsible for all cash deposits and reconciling at the end of each day, completed daily reports.
- Conducted a monthly inventory of all merchandise on hand.
Manager of Sales and Store Operations
Tidewater Sew Vac
01.2006 - 01.2008
- Was awarded Manager of the year and Best of Month Award 3 times.
- Responsible for store performance and finding way to promote more business.
- As Store Manager I was responsible for obtaining company goals, quality assurance, loss prevention, customer service and customer escalations and the guarantee of our merchandise.
- Daily sales and vendor reports to track business and inventory.
- Responsible for all cash deposits and reconciling at the end of each day.
Education
High School -
Whetstone High School
Columbus, OH01.2002
Skills
- Strong organizational abilities
- Customer support expertise
- Effective issue management
- Skilled in prioritizing tasks simultaneously
- Resilient in dynamic environments
- Quality assessment expertise
- Comprehensive reporting on inspections
- Training development
Accomplishments
- Earned "Regional Top Sales" recognition for 2014-2022.
Activities
Volunteer, Feeding the Homeless in my Community, Norfolk, VA
Timeline
Certified Foundation Inspector
AquaGuard Foundation Solutions
05.2024 - Current
Sales Inspector
Orkin Pest & Termite Control
07.2013 - 05.2024
Outside Sales Representative
Terminix
01.2013 - 07.2013
2nd Class Fitter/Welder
GENERAL DYNAMICS-nasso-Earl Industries
01.2011 - 01.2013
3rd Class Fitter/Welder
Steel America
01.2010 - 01.2011
Manager of Sales and Store Operations
Oreck Vacuums
01.2008 - 01.2010
Manager of Sales and Store Operations
Tidewater Sew Vac
01.2006 - 01.2008
High School -
Whetstone High School
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