Highly skilled F&I Manager adept at assessing customer needs, providing suitable products and guiding customers through the loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Possesses deep understanding of credit analysis, F&I products, dealership revenue triggers, and compliance. F&I Certified.
F&I Menu Presentation
Proficient with DealerTrack and RouteOne
Analyzing Credit Reports
Product Sales
Building Strong Lender Relationships
High CSI and Customer Service
Scoring Standards
Customer Satisfaction
Insurance Knowledge
Customer Retention
Strategic Planning
Attention to Detail