Joshua Grizzard
Brooklet,GA
Summary
Dedicated to driving growth and loyalty of company clientele. Committed to delivering top-quality products and exceptional services. Focused on high-level management to enhance customer experience and increase customer numbers. Optimizing personal growth to continuously improve skills and expertise for outstanding results.
Overview
13
13
years of professional experience
Work History
Store Manager
Starbucks
07.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures conducting weekly store assessments for improvement.
- Addressed customer concerns in the moment through de-escalation and ensuring satisfaction, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication through store communication platforms ensuring goals and expectations are communicated and celebrate success.
- Achieved plus 8% in sales comp and was a top volume location grossing over 3.4 million.
Store Manager/ Area Manager
UNTUCKit
02.2019 - 06.2021
- Recruited and trained talent for new store opening with highest retention rate in the company
- Assumed Temp Area Manager position
- Performed on-site training across multiple locations in West coast district to train new Store Managers and open new locations
- Consistently landed in the top 10 volume within the company
Store Manager/ Area Manager
UNTUCKit
02.2019 - 06.2021
- Recruited and trained talent for new store opening with highest retention rate in the company
- Assumed Temp Area Manager position
- Performed on-site training across multiple locations in West coast district to train new Store Managers and open new locations
- Consistently landed in the top 10 volume within the company
Store Manager
ANN INC. ANN TAYLOR FACTORY
04.2016 - 02.2019
- Transferred to Colorado to run a top 3 volume store in company
- Recruited and developed talent for multiple locations in the market and was able to achieve a 96% retention rate
- Oversaw and assisted in all responsibilities of store openings and procedure of new stores in the market
- Continued to build on management training skill set and cross divisional training
Co-Manager
ANN INC. ANN TAYLOR
08.2013 - 04.2016
- Incorporated and optimized continued responsibilities performed at LOFT, below
- Executed store sets and designed planograms to increase revenue achieving a sales plan of plus 10% over comp
- Delivered a compelling and genuine client experience by driving clienteling through client books and email capture.
- Wrote and delivered management and associate reviews to a team of 30 as acting store manager through first quarter
- Attended LP workshop in Ft
- Lauderdale, and numerous visual workshops within the South Florida market
Co-Manager
ANN INC. LOFT
09.2011 - 08.2013
- Hired and trained associates and sales leads; made schedules
- Managed payroll, operating expenses, loss prevention, and client engagement
- Reviewed metrics (e.g net sales, conversion, operational assessments, etc.) to assess and drive business
- Trained in 5 visual merchandising workshops across the state of Georgia
Education
Associate Degree - Culinary Arts
SAVANNAH TECHINCAL COLLEGE
2012
Honor -
SOUTHEAST BULLOCH HIGH SCHOOL
Brooklet, GA2008
BA - Information Technology
ARMSTRONG ATLANTIC STATE UNIVERCITY
Savannah, GA2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
Accomplishments
- Supervised team of 43 staff members.
Timeline
Store Manager
Starbucks
07.2021 - Current
Store Manager/ Area Manager
UNTUCKit
02.2019 - 06.2021
Store Manager/ Area Manager
UNTUCKit
02.2019 - 06.2021
Store Manager
ANN INC. ANN TAYLOR FACTORY
04.2016 - 02.2019
Co-Manager
ANN INC. ANN TAYLOR
08.2013 - 04.2016
Co-Manager
ANN INC. LOFT
09.2011 - 08.2013
Associate Degree - Culinary Arts
SAVANNAH TECHINCAL COLLEGE
BA - Information Technology
ARMSTRONG ATLANTIC STATE UNIVERCITY
Honor -
SOUTHEAST BULLOCH HIGH SCHOOL
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