Dynamic professional with a strong background in accounting and customer service, honed at Lowe's. Proven expertise in data management and account reconciliation, complemented by exceptional communication skills. Successfully streamlined invoicing processes, enhancing accuracy and efficiency. Adept at leveraging CRM systems to improve customer satisfaction and drive sales growth.
Track inventory levels to ensure stock is accurate and up to date.
Count stock items and record data manually or using inventory software.
Perform regular inventory audits and reconcile discrepancies.
Input data into inventory management systems.
Generate reports on stock levels, shortages, or excesses.
Communicate with purchasing or warehouse teams as needed.
Recording daily sales transactions in the accounting system.
Reconciling sales with payment receipts.
Issuing invoices to customers and ensuring they match sales orders.
Monitoring customer accounts for overdue payments.
Following up with clients for payment collection.
Applying payments to the appropriate customer accounts.
Answering calls, emails, or chat messages from customers.
Responding to inquiries about products, services, orders, or account information.
Handling complaints and finding solutions in a professional manner.
Logging customer interactions, feedback, and complaints.
Updating customer accounts and records in the CRM system.
Preparing reports or summaries for team leaders or management.
Accounting
Customer Relationship Management (CRM)
Data Management
Account Management
Data Entry