Joshua Hamlett
Marietta
Summary
Dynamic leader with extensive experience at Monster Mini Golf, excelling in customer service and problem-solving. Successfully enhanced customer satisfaction by implementing effective training. Proven ability to manage operations efficiently, fostering a collaborative team environment. Adept at multitasking and organization. Efficient in listening and problem-solving ability, always maintaining customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Manager
Monster Mini Golf
11.2024 - 10.2025
- Managed daily operations to ensure efficient store functionality and customer satisfaction
- Trained and supervised staff on operational procedures and customer service best practices
- Implemented inventory management processes to maintain stock levels and reduce waste
- Developed engaging promotional displays to enhance customer experience and drive sales
- Resolved customer inquiries and complaints promptly, enhancing overall store reputation
- Conducted regular staff meetings to foster communication and team cohesion
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Manager
Monster Mini Golf
05.2024 - 11.2024
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Coordinated special events, increasing venue utilization and revenue opportunities.
- Fostered a positive work environment, encouraging teamwork and collaboration among staff members.
Team Member
Monster Mini Golf
11.2023 - 05.2024
- Assisted customers with game selection and provided guidance on gameplay rules.
- Maintained cleanliness and organization of gaming areas to enhance guest experience.
- Demonstrated operational efficiency by managing equipment setup and breakdown between shifts.
- Collaborated with team members to ensure smooth day-to-day operations during peak hours.
Intern
The English Law Group, LLC
03.2023 - 06.2023
- Gained valuable experience working within the criminal justice system.
- Sorted and organized files.
- observed court proceedings.
- observed client interviews.
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Active Listening
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
Timeline
Store Manager
Monster Mini Golf
11.2024 - 10.2025
Manager
Monster Mini Golf
05.2024 - 11.2024
Team Member
Monster Mini Golf
11.2023 - 05.2024
Intern
The English Law Group, LLC
03.2023 - 06.2023
Bachelor of Science - Criminal Justice
Kennesaw State University
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