Joshua Henderson
Griffin
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work History
General Manager
Caliber Collision
Fayetteville
03.2026 - Current
- Oversaw daily operations to ensure smooth workflow and team collaboration.
- Trained staff on customer service protocols and repair processes.
- Implemented safety procedures to maintain a secure work environment.
- Coordinated scheduling to optimize technician efficiency and service delivery.
- Evaluated performance metrics to identify areas for improvement in operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Strategic planning
General Manager
Caliber Collision
Peachtree City
10.2023 - 03.2025
- Oversaw daily operations to ensure smooth workflow and team collaboration.
- Trained staff on customer service protocols and repair processes.
- Implemented safety procedures to maintain a secure work environment.
- Coordinated scheduling to optimize technician efficiency and service delivery.
- Assisted in resolving customer inquiries and complaints promptly.
- Evaluated performance metrics to identify areas for improvement in operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
General Manager
Caliber Collision
Macon
01.2021 - 10.2023
- Oversaw daily operations to ensure smooth workflow and team collaboration.
- Trained staff on customer service protocols and repair processes.
- Implemented safety procedures to maintain a secure work environment.
- Coordinated scheduling to optimize technician efficiency and service delivery.
- Assisted in resolving customer inquiries and complaints promptly.
- Evaluated performance metrics to identify areas for improvement in operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
General Manager
Caliber Collision
Morrow
01.2017 - 01.2021
- Oversaw daily operations to ensure smooth workflow and team collaboration.
- Trained staff on customer service protocols and repair processes.
- Implemented safety procedures to maintain a secure work environment.
- Coordinated scheduling to optimize technician efficiency and service delivery.
- Assisted in resolving customer inquiries and complaints promptly.
- Evaluated performance metrics to identify areas for improvement in operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
Production Manager
Caliber Collision
Fayetteville
06.2016 - 01.2017
- Oversaw daily production operations ensuring workflow efficiency.
- Managed team schedules to optimize resource allocation.
- Coordinated quality control processes to maintain high standards.
Auto Collision Estimator
Caliber Collision
Fayetteville
04.2014 - 06.2016
- Evaluated vehicle damage and estimated repair costs for clients.
- Collaborated with technicians to determine necessary repairs and parts.
- Communicated with insurance adjusters to facilitate claims processing.
- Provided exceptional customer service to ensure client satisfaction.
- Maintained accurate records of estimates and repair orders in the system.
Parts Coordinator
Caliber Collision
Morrow
01.2013 - 04.2014
- Coordinated inventory management and ordering of parts for repair operations.
- Maintained accurate records of incoming and outgoing parts shipments.
- Collaborated with technicians to identify parts requirements for vehicle repairs.
Automotive Detailer
Caliber Collision
Morrow
09.2012 - 01.2013
- Cleaned and polished vehicle exteriors to enhance customer satisfaction.
- Vacuumed and detailed vehicle interiors, ensuring a spotless environment.
- Inspected finished products to ensure they meet customer satisfaction standards.
- Restored headlights by removing oxidation with a buffing compound then sealed the headlight lens cover.
- Removed minor flaws in refinish using sanding and buffing.
Auto Body Technician
RT Collision
Griffin
04.2011 - 09.2012
- Repaired vehicle frames using precision measuring tools and equipment.
- Refinished surfaces with paint to match original specifications.
- Installed new parts and components for damaged vehicles.
Education
Diploma - Automotive Collision
Southern Crescent Technical College
Griffin, GA 04.2011 - 12.2012
Spalding High
Griffin, GASkills
- Operations management
- Strategic planning
- Budgeting
- Quality assurance
- Performance evaluation
- Staff training
- Problem solving
- Team collaboration
- Effective communication
Timeline
General Manager
Caliber Collision
03.2026 - Current
General Manager
Caliber Collision
10.2023 - 03.2025
General Manager
Caliber Collision
01.2021 - 10.2023
General Manager
Caliber Collision
01.2017 - 01.2021
Production Manager
Caliber Collision
06.2016 - 01.2017
Auto Collision Estimator
Caliber Collision
04.2014 - 06.2016
Parts Coordinator
Caliber Collision
01.2013 - 04.2014
Automotive Detailer
Caliber Collision
09.2012 - 01.2013
Auto Body Technician
RT Collision
04.2011 - 09.2012
Diploma - Automotive Collision
Southern Crescent Technical College
04.2011 - 12.2012
Spalding High