Joshua Hoffert
Marietta
Summary
Dynamic leader at TravelNet Solutions with a proven track record in strategic development and operational streamlining. Achieved a 20% increase in customer satisfaction and enhanced team capacity by 28%. Skilled in collaborative team management and quantitative analysis, driving growth through innovative solutions. Committed to excellence and continuous improvement.
Overview
19
19
years of professional experience
Work History
Vice President, Professional Services
TravelNet Solutions
Cottage Grove
02.2023 - Current
- Directed team to create an efficient implementation process, cutting software time to live by 49%.
- Hired, trained, and mentored personnel to enhance efficiency.
- Devised and executed plans to advance and refresh operations, leveraging new industry trends.
- Diagnosed inefficiencies and introduced strategies to optimize workflows.
- Crafted and executed strategic initiatives to meet company goals.
- Directed strategic initiatives to boost profitability and foster company growth.
- Elevated CSAT scores by 20% through refining workflows.
- Established efficient resource management protocols, enhancing team capacity by 28%.
- Developed a skills-based certification program that reduced onboarding time by 3 months.
- Foster a culture of excellence and continuous improvement within the team.
- Directed profitability, scalability, and health of Professional Services Organization using data-driven methodology.
Director, Professional Services
TravelNet Solutions
Cottage Grove
06.2021 - 02.2023
- Directed team of 25 personnel by enforcing organizational policies.
- Guided team members to create scalable processes for sustained growth.
- Increased departmental utilization by 25%.
- Increased department revenue by 50%, securing profitability.
Product Manager
Unimax Systems Corporation
Minneapolis
10.2019 - 06.2021
- Developed business plans for new product offerings.
- Established a structured process for collecting metrics to measure product performance and customer sentiment.
- Conducted market research and competitive analysis for existing and potential products.
- Analyzed customer feedback to identify opportunities for improvement in products and services.
- Arranged compelling product messaging and positioning to enhance sales and drive product engagement.
- Crafted complete set of presentations and data sheets to explain product function.
Director, Technology Product Strategy
Alpha Video
Eden Prairie
03.2018 - 09.2019
- Collaborated with organizational leadership to guide strategic direction of products and services.
- Collaborated with a cross-functional team to identify requirements for an ERP system.
- Prepared yearly budget and formulated thorough plan to meet company goals within allotted finances.
- Interviewed, supervised, and motivated a team of 13 including software trainers, IT application specialists, and software engineers.
- Addressed technical and product issues swiftly, leading to higher customer satisfaction.
- Guided project management engineers to achieve successful deployment of customer solutions.
- Developed comprehensive technical training programs tailored for various roles.
Director of Professional Services
Alpha Video
Eden Prairie
08.2007 - 03.2018
- Established first-ever professional services team to enhance customer use of digital signage content management software.
- Collaborate with clients to align solutions with their goals.
- Directed team to ensure timely and budgeted delivery of sold products.
- Oversaw and encouraged a team of 22 professionals, including software trainers, project managers, installation engineers, solutions architects, motion designers and art directors.
- Managed comprehensive updates to streamline business processes.
- Researched emerging trends within the industry to develop innovative services.
- Established onboarding and continuing education program for technical staff.
- Delivered technical presentations to a diverse range of high-level sales opportunities.
Consultant
Self Employed Web
Las Vegas
10.2006 - 08.2007
Education
Bachelor of Arts - Management Information Systems
North Dakota State University
Fargo, ND05-2001
Skills
- Strategic Development
- Operational Streamlining
- Collaborative Team Management
- Project management
- Quantitative Analysis
- Customer Engagement Strategies
Timeline
Vice President, Professional Services
TravelNet Solutions
02.2023 - Current
Director, Professional Services
TravelNet Solutions
06.2021 - 02.2023
Product Manager
Unimax Systems Corporation
10.2019 - 06.2021
Director, Technology Product Strategy
Alpha Video
03.2018 - 09.2019
Director of Professional Services
Alpha Video
08.2007 - 03.2018
Consultant
Self Employed Web
10.2006 - 08.2007
Bachelor of Arts - Management Information Systems
North Dakota State University
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