Joshua C. Keener
McDonough
Summary
Dependable professional with extensive helpdesk experience, providing practical solutions for complex technical issues. Demonstrates strong communication skills by simplifying intricate concepts for end-users. Proven ability to manage diverse inquiries with professionalism and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Henry County Schools
07.2022 - Current
- Managed inventory of computer equipment and peripherals for school use.
- Diagnosed network connectivity issues by troubleshooting LAN and WAN components including routers, switches and cables.
- Resolved customer service requests promptly according to established SLAs.
- Provided technical support for staff and students across multiple school locations.
- Diagnosed and resolved hardware and software issues on desktop computers.
- Installed and configured operating systems and essential software applications.
- Collaborated with IT team to implement upgrades and system enhancements.
Instructional Technology Paraprofessional
Henry County Schools
08.2017 - 07.2022
- Provided support during assessments and standardized testing procedures.
- Participated in professional development workshops to improve skills and knowledge.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supported students throughout academic instruction and assignments.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Education
Associate of Science - Computer Science
Georgia State University
Atlanta, GA05.2016
High School -
Woodland High School
Stockbridge, GA05-2013
Skills
- Incident IQ
- Microsoft Office and Teams
- Google Workspace
- Active Directory management
- Data privacy and security
- Time management strategies
- Ethics in education
- Printer and peripheral troubleshooting
- Customer service excellence
- Technical support expertise
- Inventory management systems
- Effective communication skills
- Team collaboration
- Problem solving
Certification
• A+ Certification, CompTIA, Sep. 2021
• Customer Service Fundamentals Certificate, Coursera, Jun. 2023
• Google Project Management Certificate, Coursera, Jun. 2023
• Customer Service Fundamentals Certificate, Coursera, Jun. 2023
• Google Project Management Certificate, Coursera, Jun. 2023
Extracurricular Activities
Volunteer, Audio-Visual & Lighting (AVL) Team: Middle School Youth Program Chaperone — Glen Haven Baptist Church
Awards
Eagle Scout Award, Boy Scouts of America, Oct. 2012
Timeline
Desktop Support Technician
Henry County Schools
07.2022 - Current
Instructional Technology Paraprofessional
Henry County Schools
08.2017 - 07.2022
Associate of Science - Computer Science
Georgia State University
High School -
Woodland High School