Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Joshua Long

Lawrenceville

Summary

District Manager at uBreakiFix with a strong history of driving sales growth and improving team performance. Skilled in technical troubleshooting and relationship management, consistently surpassing business targets while promoting a positive work environment. Notable for strategic planning and executing training programs that enhance customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

District Manager

UBreakiFix
Atlanta
08.2024 - Current
  • Established ambitious employee goals to drive achievement and exceed business targets.
  • Provided guidance and support to ensure all stores met monthly performance targets.
  • Maintained accurate attendance and payroll records for all district stores.
  • Applied change methodologies to boost sales and led productivity enhancement projects.
  • Analyzed financial data across district stores to identify improvement and growth opportunities.
  • Prioritized tasks effectively to accomplish service objectives efficiently.
  • Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.
  • Executed daily responsibilities accurately while enhancing team productivity.

General Manager

uBreakiFix
Snellville
03.2024 - Current
  • Leads a high-performing team at one of the top revenue-generating locations, significantly improving store performance through effective sales strategies and marketing initiatives.
  • Develops and maintains a strong customer base through exceptional service and follow-up, contributing to increased repeat business and referrals.
  • Streamlines inventory management processes, reducing costs and improving efficiency through effective ordering and stock control.
  • Mentors and trains team members, fostering professional growth and development within the company and preparing them for leadership roles.
  • Successfully manages a fast-paced environment, consistently exceeding performance targets through a competitive and goal-driven approach.
  • Cultivates a positive work culture that encourages collaboration, innovation, and employee satisfaction, leading to improved employee retention rates.

General Manager

uBreakiFix
Alpharetta
11.2023 - 03.2024
  • Executed targeted marketing campaigns and in-store promotions, resulting in increased foot traffic and sales within the first few months.
  • Implemented process improvements that enhanced operational efficiency and reduced customer wait times.
  • Built strong relationships with key stakeholders, including vendors and partners, to ensure seamless operations and maximize profitability.
  • Recognized for exceptional leadership abilities and received positive feedback from both employees and customers for exceeding expectations.
  • Created and executed training programs that improved staff skills and performance, contributing to higher customer satisfaction scores.

Supervisor

uBreakiFix
Raleigh
01.2022 - 11.2023
  • Promoted to a supervisory role due to outstanding performance and technical expertise, leading a team of technicians to increased productivity.
  • Coordinated daily operations, ensuring adherence to company policies and quality standards while fostering a competitive and goal-oriented work environment.
  • Improved employee performance and satisfaction by providing coaching, feedback, and support in a collaborative setting.
  • Developed and implemented new procedures that enhanced service efficiency and reduced repair turnaround times.
  • Successfully resolved complex technical issues and customer complaints, maintaining a high level of customer satisfaction and loyalty.
  • Played a key role in increasing sales through the introduction of new products and services that met customer needs.

Technician

uBreakiFix
Cary
01.2021 - 01.2022
  • Consistently recognized as the highest-grossing technician in the franchise for two consecutive years, demonstrating exceptional sales and technical skills.
  • Provided expert technical support and repair services for a wide range of electronic devices, consistently achieving high repair success rates and contributing to increased store profits.
  • Developed strong customer relationships by offering personalized service and support, leading to increased loyalty and repeat business.
  • Identified opportunities for process improvements and implemented changes that streamlined repair procedures and reduced costs.
  • Assisted in training new technicians, sharing knowledge and expertise to enhance team performance and drive overall success.
  • Received accolades for exceptional problem-solving abilities and customer service excellence, consistently exceeding expectations.
  • Maintained a well-organized and efficient work environment, ensuring compliance with safety and quality standards.

Manager

Domino’s
Raleigh
01.2014 - 04.2021
  • Promoted from team member to manager, demonstrating leadership potential and strong operational expertise.
  • Managed all aspects of store operations, including staffing, inventory, and financial performance, resulting in consistent sales growth and increased profitability.
  • Enhanced team performance by developing and implementing training programs focused on customer service and operational excellence.
  • Cultivated a positive work environment that encouraged teamwork, accountability, and continuous improvement, leading to higher employee satisfaction scores.
  • Successfully deescalated customer issues, maintaining a high level of satisfaction and repeat business.
  • Implemented innovative marketing strategies that increased brand awareness and customer engagement, achieving higher sales figures.

Team Member

Domino’s
Rolesville
04.2011 - 01.2014
  • Started as a team member at the age of 15, quickly learning various aspects of the business and demonstrating strong work ethic and competitive spirit.
  • Developed foundational skills in customer service, teamwork, and operational efficiency, leading to a promotion to management.
  • Assisted in daily operations, including food preparation, order processing, and customer interactions, contributing to a smooth-running store.
  • Fostered a positive work environment, promoting teamwork and collaboration among colleagues.
  • Recognized for consistently delivering high-quality service and exceeding performance expectations.

Education

High School Diploma -

Name of High School
Raleigh, NC
01.2014

Skills

  • Leadership and team management
  • Creating positive work culture
  • Sales expertise
  • Customer service excellence
  • Technical repair and troubleshooting
  • Inventory control and management
  • Financial budgeting and expense management
  • Strategic planning and execution
  • Training and development
  • Problem-solving and creative solutions
  • Reliability and punctuality
  • Ability to work well under pressure
  • Eager to learn new skills and improve business operations
  • Relationship building with employees and customers
  • Deescalating customer experiences
  • Proficient in soldering
  • Technical support and troubleshooting
  • Competitive and goal-driven

Certification

  • ServSafe
  • WISE
  • Google
  • Samsung
  • CompTIA A+ (In Progress) - Expected Completion: early 2026
  • EPTAC Hand Soldering Certification (In Progress) - Expected Completion: late 2026

Additional Information

Rising Stars Attendee: Selected to attend Rising Stars at Asurion HQ in Nashville, TN, for outstanding performance in increasing month-to-month Home+ sales., Customer Relations: Known for leaving a lasting impression on customers, ensuring repeat business and customer loyalty.

Timeline

District Manager

UBreakiFix
08.2024 - Current

General Manager

uBreakiFix
03.2024 - Current

General Manager

uBreakiFix
11.2023 - 03.2024

Supervisor

uBreakiFix
01.2022 - 11.2023

Technician

uBreakiFix
01.2021 - 01.2022

Manager

Domino’s
01.2014 - 04.2021

Team Member

Domino’s
04.2011 - 01.2014

High School Diploma -

Name of High School

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Joshua Long